Senior Specialist, Receivables Management

We are seeking a highly motivated Senior Specialist, Receivables Management to join RHB Transaction Banking. In this role, you will be responsible for driving the development, optimization, commercialization, and delivery of receivables solutions within the Transaction Banking portfolio. You will play a key role in developing innovative and customer-centric collection products, enhancing product adoption, supporting revenue growth, and ensuring alignment with the Bank's strategic objectives while maintaining regulatory compliance and operational excellence.

What you will be doing

• Drive the development, enhancement, and commercialization of receivables and collection products across the Transaction Banking portfolio.
• Oversee the design and implementation of collection solutions, including domestic and cross-border collections, instant payments, and real-time settlement capabilities.
• Collaborate with internal and external stakeholders to develop tailored solutions for corporate, SME, and government clients.
• Support product penetration, utilization, and revenue growth through effective product management initiatives.
• Develop and execute product innovation, marketing, and commercialization strategies to strengthen market adoption.
• Drive product pricing and bundling initiatives to enhance value proposition and competitiveness.
• Conduct product training and knowledge-sharing sessions for internal stakeholders, including Sales and Support teams.
• Identify opportunities to streamline onboarding, implementation, and support processes to improve operational efficiency and client experience.
• Ensure timely resolution of operational issues and drive continuous improvement in service delivery standards.
• Act as a key liaison between business, operations, technology, finance, implementation, and sales teams to ensure successful product delivery and execution.
• Collaborate with external parties including PayNet, vendors, fintech partners, and regulatory bodies to support product development and regulatory compliance.
• Ensure products and implementations comply with all applicable regulatory requirements, including those issued by Bank Negara Malaysia (BNM) and relevant payment ecosystem stakeholders.
• Identify, assess, and mitigate product, operational, and implementation risks.
• Manage the product lifecycle from ideation and business case development through implementation, launch, enhancement, and ongoing performance monitoring.
• Prepare and maintain product documentation, business requirements, implementation plans, and risk assessments.
• Conduct market research and competitor analysis to identify emerging trends, customer needs, and growth opportunities within the receivables and payments landscape.
• Develop strategic initiatives to strengthen RHB's market position and value proposition in Transaction Banking Receivables Solutions.

What we're looking for

• Bachelor's Degree, Post Graduate Diploma, or Professional Qualification in Business, Finance, Banking, Economics, Accountancy, Management, or a related discipline.
• Minimum 5 years of experience in Transaction Banking, with strong exposure to Receivables Management and Product Management.
• Strong understanding of receivables, collections, payments, cash management, and transaction banking products.
• Experience in product development, commercialization, pricing strategy, and product lifecycle management.
• Good understanding of payment ecosystems, regulatory requirements, and industry developments.
• Strong analytical, problem-solving, and project management skills.
• Ability to manage multiple stakeholders across business, operations, and technology functions.
• Excellent communication, presentation, and stakeholder engagement skills.
• Commercially driven with a strong focus on client solutions, innovation, and revenue generation.
• Self-motivated, proactive, and able to thrive in a fast-paced environment.

What we offer

At RHB Banking Group, we are committed to fostering a collaborative and inclusive work environment that empowers our employees to reach their full potential. We offer competitive remuneration, comprehensive benefits, and ample opportunities for professional development and career growth. If you're ready to be a part of our transformative journey, we encourage you to apply now.