Customer Excellence Coordinator

Job Family Group:

Sales Group

Job Description:

As bp transitions to an integrated energy company, we must adapt to a changing world and maintain competitive performance. bp’s customers & products (C&P) business area is setting up a business and technology center (BTC) in Pune, India. This will support the delivery of an enhanced customer experience and drive innovation by building global capabilities at scale, demonstrating technology, and developing deep expertise. The BTC will be a core and connected part of our business, bringing together colleagues who report into their respective part of C&P, working together with other functions across bp. This is an exciting time to join bp and the customers & products BTC.

About the Role

The Customer Excellence Coordinator partners with TravelCenters of America (TA) Franchise and Fleet Sales teams to execute business development initiatives and deliver an excellent customer experience. In this fast-paced, highly collaborative role, you will coordinate cross-functional activities, maintain project documentation, support existing customers, and help enable new account growth. You will work directly with bp teams and external customers to turn sales strategy into action, strengthen operational excellence, and grow the brand across multiple channels.

Key Accountabilities

• Project information is accurate, current, and easy for stakeholders to access.

• Key approvals, contracts, renewals, and project actions are tracked and followed through to completion.

• Stakeholders receive timely, clear updates and know what is needed next;

• Serving as the point of contact for project updates - Administrative details are handled reliably so franchise development and fleet sales work can move faster.

• Process gaps are surfaced and practical improvements are recommended.

• Assisting in evaluating projects and ideas for improvement. - Maintaining records of project timelines, budgets and progress reports.

• Providing support in the end-to-end franchise process, managing all franchise contracts.

Experience and Qualifications

• Bachelor's Degree in Business Administration or a related field or equivalent work experience.

• Proven experience in project coordination or administration

• Strong organizational skills with attention to detail

• Excellent communication skills

• Proficieny in Microsoft Office Suite

• Ability to work collaboratively in a team-oriented environment

• Strong time management skills

Shift Timings

• 3:00 PM to 12:00 Midnight (IST)

Travel Requirement:

No travel is expected with this role

Relocation Assistance:

This role is eligible for relocation within country

Remote Type:

This position is a hybrid of office/remote working

Skills:

Continuous Improvement, Contract Management, customer and competitor understanding, Customer centric thinking, Customer Profitability, Customer promise execution, Customer Segmentation, Customer Service, Customer Service Design, Customer Service Strategies, Data Analysis, Data Sourcing, Data visualization and interpretation, Delivers an effortless customer experience, Digital Fluency, Internal alignment, market, Measuring and Verification for Carbon Storage, Monitoring, Offer and product knowledge, Sector, Using insights dashboards

.

​
Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.