Senior/ Coordinator, Customer Quality Excellence

Senior/ Coordinator, Customer Quality Excellence

Location: Barcelona, Spain or Delft, Netherlands

As our successful Senior/ Coordinator Customer Quality Excellence you will be a key quality partner for our customers and the internal organization, ensuring timely and accurate support for customer quality-related inquiries and quality deviations. By fostering strong collaboration, driving process improvements, and promoting operational excellence, you will contribute to an enhanced customer experience that delivers optimal service value across all our customer segments.

Your key responsibilities:

• Act as the quality key-contact for our customers and internal business partners and be the customers quality voice in the organization
• Build customer QA relations by creating various service levels by supporting Global and regional Key Account program programs
• Support and ensure good complaint handling processes to fulfill customer expectations
• Ensure a timely and correct response to customer requests (e.g. Issues, questions, need for Quality statements, Questionnaires etc.)
• Seek opportunities to improve our customer services processes, e.g. for questions, issues and questionnaires.
• Provide operational support within projects, our internal sales functions in QA related topics and support our sales and marketing to implement new products and services.

We offer:

• A great company and team where your voice matters, where it is essential to serve our customers well.
• A science led company, cutting edge research and creativity everywhere – from biotech breakthroughs to sustainability gamechangers, you’ll work on what’s next
• Growth that keeps up with you – you join an industry leader that will develop your expertise and leadership
• A culture that lifts you up – with collaborative teams, shared wins, and people who cheer each other on.
• A chance to impact millions of consumers every day – sustainability embedded in all we do

You bring:

• MSc – BSc level or equivalent (chemistry, food technology, microbiology or similar).
• Several years (operational) Quality Assurance experience in the Food industry (manufacturing or business) with proven customer interaction
• High customer focus and strong stakeholder service orientation and mindset.
• A strong sense of accountability – you take initiative, speak up, and see things through. You are responsible and focus on what matters
• You have a collaborative spirit – you’re at your best when working across teams, functions and countries.
• Good level of written and oral communication skills in English (and preferably Spanish)

About dsm-firmenich

At dsm-firmenich, we don’t just meet expectations – we go beyond them.

Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.

From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.

And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future.

Because real progress only happens when we go beyond, together.

Inclusion, belonging and equal opportunity statement

At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.

We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve.

We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.

And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.

Agency statement:

We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role