Strategy & Operations Associate Consultant

Role Description

What You’ll Do: The Strategy and Operations Associate Consultant in Enterprise will collaborate with senior executives leading either a mid-size client account team, practice area, or industry vertical (collectively referred to as “spaces”). In this role, you will be a critical contributor to the space you support. You will work with leaders to prioritize and drive key space initiatives, create the structure and processes that enable the space to achieve its vision, strategy, and key milestones.

S&O professionals are key connectors with broad visibility across the space, building collaborative relationships within the space and across ZS to enhance efficiency. This involves providing strategic and operational support across 8 dimensions: 1) Space Management & Operations, 2) Strategic Planning & Enablement, 3) Investment Budget Planning & Optimization, 4) ZS-Client Working Model Strategy and Management, 5) External Engagement & Thought Leadership, 6) People Development & Engagement, 7) Business Development/ Pipeline Strategy & Management, 8) Capability Building & Dissemination

As an S&O Associate you will have the unique opportunity to work at the intersection of strategy, leadership, and innovation, collaborating with senior executives and cross-functional teams to drive significant impact. You will help shape the future of the space you support, identifying and implementing solutions that streamline operations, foster growth, and maximize client success.

Through your work, you will foster a culture of collaboration, accountability, and continuous improvement, ensuring that each space operates at its highest potential while delivering measurable results to both clients and ZS.

• Manage and execute substantial projects and processes within assigned spaces that help enhance space creditability
• Optimize space operations; proactively suggest and implement improvements or enhancements to space leadership
• Connect the dots across initiatives within the space and firm to create operational efficiencies and save team members’ time.
• Help drive space-level strategy and facilitate change enablement
• Lead impact measurement & communication plans
• Collaborate on budget optimization and business development activities
• Interact independently with key members of the space and ZS team
• Act as a proxy for space leads in certain tasks, expanding scope and responsibility.
• Navigate the network within the assigned space and across ZS to accomplish key objectives.
• Deliver outputs that are of "internal-ready" quality, suitable for a broad audience.

 

What You’ll Bring:

• Bachelor’s degree required
• 2+ to 5 years’ experience in professional services firm, consulting or strategy/operations experience preferred
• Fundamental understanding of consulting business models
• Strong analytical and problem solving skills
• Excellent oral and written communication
• Strong project management skills, successfully managing multiple projects at once, including those with intersecting workstreams
• Ability to navigate Experience and comfort working with multiple and senior stakeholders
• Empathy, adaptability and high personal impact 
• Proficiency and skill in MS Office Suite
• Fluency in English 
• Client-first mentality 
• Intense work ethic 
• Collaborative spirit and problem-solving approach