LMS Administrator

Job Summary:

The LMS/KMS Administrator manages the daily operations of the organization’s Learning Management System (LMS) and Knowledge Management System (KMS). This role ensures seamless deployment, configuration, and maintenance of learning and knowledge platforms, while supporting user experience, system integration, and continuous improvement initiatives across the enterprise.

At Global Partners, business starts with people. Since 1933, we’ve believed in taking care of our customers, our guests, our communities, and each other—and that belief continues to guide us.  

The Global Spirit is how we work to fuel that long term commitment to success. As a Fortune 500 company with 90+ years of experience, we’re proud to fuel communities—responsibly and sustainably. We show up every day with grit, passion, and purpose—anticipating needs, building lasting relationships, and creating shared value. 

Job Description:

• Manage day-to-day operation of LMS/KMS including deployment, user management, and system configuration
• With K&T Partner, create and maintain learning paths for users across enterprise
• Ensure linkage between knowledge/document systems
• Respond to user issues using ticketing system, identify and address patterns in trouble reports
• Assist with user training build/facilitation as needed
• Monitor and report on effectiveness and engagement with LMS/KMS
• Audit LMS/KMS for functionality, maintain required upgrade/bug-fix/security patch schedule
• Maintain high level of awareness to LMS new functions
• Includes knowledge of external systems
• Recommend improvements to LMS via new features or enhanced configuration options, implement as needed
• Generate, maintain, and report on testing content
• Generate, maintain, and report on learning surveys
• Create events in LMS
• Manage and look for ways to improve UX
• Participate in the evaluation and implementation of new learning and knowledge management technologies

Additional Job Description:

• Passion for a simple, seamless user experience
• Highly skilled in LMS/KMS management, configuration, design, and troubleshooting
• Familiar with the principles of integration between digital systems
• Knowledge of instructional design principles and adult learning theory
• Knowledge of basic data security principles
• Strong ability to gather data and parse it into usable reports
• Able to translate business needs into blended learning experiences following a digital learning path
• Passionate for making Global’s LMS/KMS experience a competitive advantage
• Bachelor's Degree

Pay Range:

$73,600.00 - $110,400.00

The pay range for this position is outlined above. The final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors.

Our Commitments to You

• Coins! We offer competitive salaries and opportunities for growth. We have an amazing Talent Development Team who create trainings for growth and job development.

• Health & Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support.

• The Road Ahead – We offer 401k and a match component!

• Professional Development - We provide tuition reimbursement; this benefit is offered after 6 months of service.

What to Expect From the Hiring Process

We value passion and potential. Please apply if you’re qualified and interested—we’d love to hear from you. 

A member of our Talent Acquisition team will review your application and may connect you with the hiring manager if your experience is a strong match. 

Interviews are conducted virtually and in person, depending on the role. We’ll provide more details about next steps if selected to move forward.  

Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-747-9675 or 781-7GP-WORK.

*Disclaimer: At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know: In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.