Supply Chain Manager

Description

The Supply Chain Manager leads the shipping, receiving, and transportation functions. This is a leadership-focused role responsible for coaching, guiding, and managing a team to deliver high-quality service and communication across departments and to customers. While not responsible for product quality control, this leader plays a key role in ensuring only complete and ready product is shipped, in close partnership with our quality team.

This role emphasizes process discipline, people leadership, and a customer-first mindset. The Logistics Operations Manager is accountable for ensuring logistics staff follow procedures with precision, communicate clearly with internal and external stakeholders, and represent our brand with professionalism.

Reports to: General Manager

Responsibilities:

Team & Process Leadership:

· Lead and coach the shipping and receiving team to ensure all logistics processes are followed accurately and consistently

· Focus on managing the team having a clear knowledge of but not doing the administrative or operational tasks directly

· Ensure all logistics staff understand their roles, meet performance expectations, and are coached regularly for improvement

· Foster a culture of ownership, discipline, and accountability within the department

· Champion clear and empathetic communication with internal, and external vendors, especially around delivery coordination, delays, or special requests

· Work closely with the finance department to ensure inbound and outbound documentation (e.g., packing lists, truck event billables and credits) is accurately 

· captured and shared

Logistics & Transportation Operations:

· Coordinate inbound and outbound shipments to ensure timely, efficient delivery of goods

· Create and reinforce standard processes for staging, loading, and routing to ensure consistency

· Maintain strong internal communication with production, quality, sales, and marketing, to anticipate and resolve delivery-related issues

Customer Experience & Brand Representation:

· Embody our “On time – every time” mantra

· Prioritize clean, safe, and professional behavior

· Advocate for a servant-leadership mindset across the logistics team, especially in how they support coworkers

· Resolve scheduling conflicts and challenges with empathy and professionalism

Cross-Functional Collaboration & Communication:

· Partner closely with the Quality Control and sales team to ensure only complete and acceptable product is shipped

· Facilitate prompt resolution when product quality concerns impact shipping readiness

· Serve as a key communication bridge between logistics and other departments to avoid miscommunication or delays

· Contribute to company-wide process improvement efforts, using data and metrics to drive decisions

Fleet & Resource Oversight:

· Maintain relationships with service vendors and logistics partners

· Troubleshoot with urgency all on-the-road breakdowns to minimize impact to production and customers.

· Seek backhaul or routing opportunities to optimize efficiency and reduce costs

Requirements:

· Bachelor’s degree in logistics, supply chain management, business administration, or related field preferred 5-10 years of experience

· Proven experience managing logistics and transportation teams, preferably in a manufacturing environment

· Demonstrated ability to lead, coach, and develop teams without becoming the primary “doer”

· Strong interpersonal skills with the ability to communicate clearly and empathetically with internal teams and customers

· Familiarity with ERP systems and logistics tools; ability to drive process consistency using software systems

· Strong organizational, analytical, and problem-solving skills

· Passion for delivering excellent service and upholding company values