Client Success Manager

Position:

Client Success Manager

Job Description:

To drive and be fully accountable for efficient and profitable operational service delivery in line with client Service Level Agreements and Pricing Schedules

Location:

Cape Town - Century City

Contract Type:

Permanent

Minimum Requirements:

Experience:

• Up to 2 years supervisory or HR generalist experience
• TES experience preferred
   

Education:

• Grade 12
• NQF Level 5 qualification
• Degree in Business, HR or related field (preferred, not mandatory

Additional Requirements:

N/A

Roles and Responsibilities:

• Overall accountability for effective and efficient admin and payroll management; Ensure that Client Success teams adhere to payroll procedures and deadlines; • Checking, verification and approval of preextract reports from Payroll; Ensure correct job requisition is received from the Client; • Ensure all orders are authorized and a comprehensive job requisition is sent to the Resource Centre; • Establish a relationship with the Resource Centre; • Provide feedback to Resource Centre on candidates supplied; • Ensure the completion of all assessments, checks and verification of information according to the Standard Operating Procedures; • Ensure that Assignees are briefed regarding transport arrangements, address, times etc; • Arrange and control recruitment of assignees as backup and or replacement staff when required according to contract requirements; • Responsible for reporting on daily fill rate to the client and Operations Executive; Forecast and plan for peak and seasonal labour requirements; • Induction of employees; • Ensure that protective equipment and related documentation is issued • Coordinate transportation for assignees and obtain approval from the client; Ensure that pay slips are distributed to assignees; • Ensuring the integrity of data on the payroll system; • Compile and deliver accurate reports as per client requirements; Ensure a complete record of all staff on site at all times; • Ensure that shifts are fully staffed as per client requirements; Monitor and manage assignee time keeping; • Ensure compliance with all regulatory and legislative requirements, SOP's and corporate governance; • Responsible for the implementation and maintenance of client Service Level Agreements; • Establish and maintain relationships with key client management contacts; Attend client meetings and conduct regular client visits; • Develop awareness of client future business needs, identify potential opportunities and communicate; • Responsible for ensuring ontime and accurate invoice delivery to clients; • Continuously liaise with credit control, client and service delivery teams to ensure that invoices are paid timeously and queries are resolved; • Analyse weekly stats per responsible client; • Coach and mentor assignees; • Manage teams and disciplinary issues; • Manage disciplinary enquiries, CCMA cases, LR activities etc; Escalate potential labour risks; • Establishing a positive work environment that results in a committed, motivated, productive operations team and optimal retention of people; • Drive transformation within team; • Ensure the required branch performance management, talent development, and succession plan processes are in place, and supported; • Ensure team members are appropriately trained and developed; • Responsible for arranging, controlling and overseeing the training of assignees