Client Success Manager

Description

Description

AvonRisk is the nation’s leading specialty risk manager for self-insured organizations, uniting respected regional leaders in workers’ compensation, liability, managed care, and risk management across 32 states. With nearly 700 professionals and brands including Intercare, InterMed, George Hills, and AS&G Claims Administration, we’re a people-focused, operations-driven organization that prioritizes reasonable caseloads, strong training, collaborative teams, and expert support. We invest in tools and workflows that reduce friction—not increase volume—and create real career paths for professionals who want to grow their careers or move into leadership. At AvonRisk, you’re part of a team that values good judgment, curiosity, and accountability, and gives you the support to succeed. 

Summary:

Provides the necessary support to enable the company to maximize its customer service, its standard operating procedures, and to maintain excellent client relations. Consults with client to define a need or a problem, conducts studies and surveys to obtain data, and analyzes data to advise on or recommend solution by performing the following duties. 

Essential Duties and Responsibilities:

• Consults with client to ascertain and define need or problem area and determine scope of investigation required to obtain solution.
• In conjunction with work associates, conducts study or survey on need or problem to obtain data required for solution.
• Analyzes data to determine solutions as it relates to claims, client relationships, staffing, workflow, and/or reporting.
• Communicates and coordinates resolution with all company impacted departments and/or teams and advises client on alternate methods of solving need or problem or recommends specific solution.
• Conducts a customer satisfaction survey and organizes an annual Stewardship Reporting mechanism for client and company management.
• With a focus on managing retention of accounts, the Account Manager will attend Quarterly Review Meetings, provide an “accounts at risk” report, and support sales team efforts.
• Determines opportunities for expansion of ancillary services or products to increase revenue on existing accounts. Competency:
• To perform the job successfully, an individual should demonstrate the following competencies:
• Technical Skills – With experience in Workers’ Compensations programs, strives to continuously build knowledge and skills.
• Customer Service - Solicits customer feedback to improve service. Responds to requests for service and assistance. Meets commitments.
• Teamwork - Contributes to building a positive team spirit; supports everyone's efforts to succeed.
• Change Management - Builds commitment and overcomes resistance.
• Quality Management - Looks for ways to improve and promote quality. Demonstrates accuracy and thoroughness.
• Business Acumen - Understands business implications of decisions.
• Initiative - Undertakes self-development activities; Seeks increased responsibilities.
• Innovation - Meets challenges with resourcefulness.
• Professionalism - Treats others with respect and consideration regardless of their status or position.

Requirements: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

Bachelor's degree (B. A.) from four-year college or university; or five to ten years related experience and/or training; or equivalent combination of education and experience. Specific experience and knowledge with California Labor Code, its updates, and its application to the Workers’ Compensation program is essential.

Salary Range: 

The salary range listed is an estimate. Actual compensation will be determined based on several factors such as a candidate’s experience, qualifications, skill set, and work location. 

Benefits: We take care of our people so they can take care of their work and their teams. AvonRisk offers a competitive, people first benefits package designed to support your health, financial security, and career growth, including:

• Comprehensive medical, dental, and vision benefits 
• Company contributions to HSA and FSA plans 
• Employer paid life and disability insurance
• 401(k) with company match 
• Paid time off (PTO) and company paid holidays 
• Learning and development opportunities that support real career advancement 
• Employee assistance resources and a supportive culture that values balance and wellbeing 

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Pursuant to the Los Angeles and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest or conviction records.