- Location
- Tokyo, Japan
- Workplace
- Onsite
- Type
- Full-time
- Department
- Sales
- Seniority
- Manager
Description
Account Manager
Department: Commercial - Sales & Account Management
Employment Type: Permanent - Full Time
Location: Tokyo, Japan
Description
Aurora is an industry leader in providing energy market forecasts, analysis, insights, and consultancy due to two reasons – 1) a highly skilled technical team and 2) an active commercial team who are well integrated with our client base, helping them make better informed investment decisions. We are seeking a Commercial Associate to sell our products and services which help the transition towards a more sustainable world. You will work in a dynamic, multi-national team responsible for sales and account management activities of our subscription services. You will play a key role in all aspects of client interactions and business development. The role will focus on creating/ developing sales opportunities for our full range of products.
The successful candidate will combine a strong commercial mindset, great communication and relationship management skills, passion to develop new business, high eagerness to learn, and interest in energy markets. You will work in a young, dynamic, stimulating, demanding and collaborative environment.
You will join our APAC commercial team, which is expected to continue growing and offer potential for progression, including through international expansion and creating new data and software-based solutions.
You will join our APAC commercial team, which is expected to continue growing and offer potential for progression, including through international expansion and creating new data and software-based solutions.
Key Responsibilities
- Own and manage a portfolio of approximately 50 clients across APAC and other global markets, serving as the primary relationship holder and day-to-day point of contact
- Drive revenue retention and growth through proactive account management, including renewal planning, price escalation management, and identification of cross-sell and upsell opportunities across Aurora’s data, analytics, and software product suite
- Conduct regular client engagement activities — including check-in calls, product demonstrations, business reviews, and on-site visits — to maintain high satisfaction and deepen account relationships
- Develop a thorough understanding of each client’s business, investment mandate, and decision-making structure to position Aurora’s products effectively and broaden stakeholder coverage within accounts
- Monitor account health indicators and proactively address risks to retention, escalating where appropriate and coordinating internally to resolve client issues
- Lead commercial negotiations and contracting for renewals and expansions, working within Aurora’s pricing and approval frameworks
- Maintain accurate and up-to-date records of account activity, pipeline, and renewal forecasts in Salesforce CRM
- Collaborate closely with Aurora’s research, product, and customer success teams to ensure clients are deriving maximum value from their subscriptions and are aware of relevant new content, tools, and platform features
- Represent Aurora at client meetings, industry events, and conferences across the APAC region, including periodic travel to key markets
- Contribute to team and regional commercial planning, sharing account insights and client feedback to support product development and go-to-market strategy
Skills, Knowledge and Expertise
Required attributes:
- Own and manage a portfolio of approximately 50 clients across APAC and other global markets, serving as the primary relationship holder and day-to-day point of contact
- Drive revenue retention and growth through proactive account management, including renewal planning, price escalation management, and identification of cross-sell and upsell opportunities across Aurora’s data, analytics, and software product suite
- Conduct regular client engagement activities — including check-in calls, product demonstrations, business reviews, and on-site visits — to maintain high satisfaction and deepen account relationships
- Develop a thorough understanding of each client’s business, investment mandate, and decision-making structure to position Aurora’s products effectively and broaden stakeholder coverage within accounts
- Monitor account health indicators and proactively address risks to retention, escalating where appropriate and coordinating internally to resolve client issues
- Lead commercial negotiations and contracting for renewals and expansions, working within Aurora’s pricing and approval frameworks
- Maintain accurate and up-to-date records of account activity, pipeline, and renewal forecasts in Salesforce CRM
- Collaborate closely with Aurora’s research, product, and customer success teams to ensure clients are deriving maximum value from their subscriptions and are aware of relevant new content, tools, and platform features
- Represent Aurora at client meetings, industry events, and conferences across the APAC region, including periodic travel to key markets
- Contribute to team and regional commercial planning, sharing account insights and client feedback to support product development and go-to-market strategy
Desirable attributes:
- Experience selling or managing accounts for subscription-based data, research, or software products
- Familiarity with energy markets, renewable energy, or the broader energy transition landscape in APAC
- Experience working with clients in financial services — including infrastructure investors, project finance banks, or energy developers
- Experience with Salesforce or another CRM platform
- Additional language skills relevant to the APAC region (e.g. Korean, Mandarin, Bahasa)
What we offer
Some of the benefits we include are:
- A fun, informal, collaborative and international work culture
- Commuting allowance
- Private medical insurance
- Access to the Aurora Academy, our training programme offering a range of opportunities to develop your skills
- Access to our Employee Assistance Programme (EAP), offering a complete support network that offers expert advice and compassionate guidance 24/7/365, covering a wide range of personal and professional aspects
The Company is committed to the principle that no employee or job applicant shall receive unfavorable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy and maternity/paternity.
Skills
Salesforce
