Ben & Jerry's Hospitality Admin & Marketing Coordinator

Life tastes better with ice cream

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.
 
We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference. 

What truly sets us apart is how we work. 

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done. 

We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better. 

Terms: Candidates must be legally authorized to work in the United States on a full‑time basis without the need for current or future employer sponsorship. Employment eligibility will be verified as part of the hiring process. 

International sponsorship or local/ international relocation not supported.

About Ben & Jerry’s
Ben & Jerry's Homemade Inc., started in 1978 in a renovated gas station in Burlington, Vermont, USA, founded by childhood friends and dedicated activists Ben Cohen and Jerry Greenfield. In 2000 Ben & Jerry’s became a wholly owned autonomous subsidiary of Unilever with a unique governance structure that provides for an independent Board of Directors vested with primary responsibility for advancing Ben & Jerry's social mission and ensuring the essential integrity of the brand.

Ben & Jerry’s 3-Part Mission:
Social mission: We initiate innovative ways to improve the quality of life locally, nationally, and internationally specifically on Climate Justice and Social Justice, Racial Justice, and Economic Justice
Product mission: We make and distribute the finest quality natural ice cream and euphoric concoctions
Economic mission: We operate our Company for sustainable, Profitable financial growth

ROLE:
The role of the Hospitality Admin & Marketing Coordinator is to support the company-owned locations with back-of-house responsibilities at the Waterbury Factory and Burlington Scoop Shop. Their responsibilities include admin functions for both businesses, managing group reservations for the Tours department and serving as our local marketing ambassador with the VT Tourism industry. The Hospitality Admin & Marketing Coordinator will primarily work from Waterbury Factory. Their goal is to provide support services in a back-of-house capacity for the front-of-house hospitality operations to ensure seamless guest experiences. The Hospitality Admin & Marketing Coordinator will report to the General Manager of VT Brand Experiences.

WHAT YOU'LL BE RESPONSIBLE FOR:
• Provide admin support for front-of-house operations leadership, ordering operation/office supplies, coordinating repairs and project management.
• Manage vendor relations and external relationships with contractors and suppliers necessary to run the business.
• Manage all group reservation requests and communications for the Tour operations year-round, working alongside our online ticketing platform.
• Assist the General Manager to develop and manage the annual marketing budgets and local initiatives for both locations.
• Oversee all marketing related design requests, maintain timelines, order printed materials, write/record radio ads, website updates.
• Track ROI of marketing spends and utilize data for future planning and targeted execution
• Serve as the onsite Ben & Jerry’s ambassador for local and regional tourism associations, maintaining membership and participation in meetings and events to drive visitor traffic
• Coordinate promotions (print and social media) drawing attention to flavors, special occasions and current company initiatives
• Oversee local marketing budgets for sponsorship requests.
• Assist Operations Managers to submit weekly hourly staff payroll for both the Waterbury and Burlington locations.
• Obtain pricing and authorized bids for Hospitality operation and Capex projects, managing the projects alongside the General Manager.
• Oversee financial payments and invoice processing necessary of the operation including new vendor set up, invoice tracking, supply and inventory, special requests for project management and capital expenditures.
• Support front of house operations working in either the Waterbury Scoop Shop, Gift Shop and Tours department or the Burlington Scoop Shop or catering operations during peak times in the summer and fall.
• Ability to work in the Waterbury parking lot operations, coordinating bus and group arrivals during the summer and fall seasons when staffing is limited.
• Participate in first aid and emergency response for flagship operations, with the ability to serve as the onsite manager for all emergency situations. Actively support company safety goals and compliance by ensuring consistent safe work behaviors.

WE'RE LOOKING FOR SOMEONE WHO...
• Highly professional, patient, energetic, team-oriented individual with a positive “can –do” attitude and a strong commitment to outstanding customer service
• Self-motivated, autonomous, proactive, and responsive disposition to anticipate and fulfill customer and staff needs
• Associates or College degree in Marketing or Hospitality preferred or 3-5 years of relevant experience
• Ability to work with independently with limited or no supervision
• Ability to work effectively under pressure and meet tight deadlines
• Excellent written and verbal communication skills
• Strong follow through, organization and time management skills, including the ability to multi-task
• Experience in project management and budgeting
• Strong accounting/finance experience and understanding
• Experience in handling customer complaints and providing effective guest service recovery
• Strong project management skills and problem-solving ability
• Ability to handle stressful situations calmly and react in emergency situations
• Computer proficiency, esp. Excel, Word, Outlook, Sales Force
• Valid driver’s license
• Physical aspects of the job include handling oversize merchandise, bulk containers of ice cream and supply orders, cleaning and maintenance, climbing stairs and standing for long periods of time.
• Flexible work hours including nights, weekends, and holidays

WHAT YOU'LL GET:

Alongside meaningful work and strong development, we offer a reward package that typically includes:

• Market-competitive pay and performance related rewards

• Flexible ways of working

• Support for health, wellbeing and life outside of work

• Time off to rest and recharge

• Ongoing learning and development opportunities

• Medical, dental and (where applicable) vision coverage 

• Health and wellbeing support, including employee assistance programs and wellness initiatives 

• Health-related savings and spending accounts 

• Retirement savings programs with a competitive matching plan 

• Additional employee perks (e.g., corporate discounts, commuter or learning support) 

This salary range for this is $45,000 - $68,000

Benefits vary by country and are subject to plan terms and eligibility. 

#TMICC

Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could!

You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

- Roles with real accountability and visible impact

- Free to move fast, experiment and challenge how things are done

- Continuous learning and development as the business grows

- Reward linked to performance and contribution.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

Ready to build the future of Ice Cream?

If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps.

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

Additional information

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.

For more information about your Federal rights, please see Know Your Rights: Workplace Discrimination is Illegal

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.

The Protected Veterans or Individuals with Disabilities AAP narratives are available for inspection by any employee or applicant for employment Monday through Friday during normal business hours at establishment.