Automotive Sales BDC (Customer Support Rep) Big Star Honda

Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We’re not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work! 

Big Star Honda, a Ken Garff Automotive Dealership, is currently looking for a Customer Support Rep that aligns with our core values and acts with respect, integrity, growth, humility and teamwork.  

Looking for: 

• Congenial and cooperative with an efficient, precise work ethic 
• Friendly and cooperative with an ability to quickly connect with customers 
• Excellent verbal and written communication skills; deals creatively, logically and empathetically with customers and coworkers  
• High School diploma or equivalent required; college degree preferred 
• Must be able to provide references upon request 

Why you’ll love working with us: 

• Competitive compensation package and 401k with company match  
• Wellness Time Off, plus holidays, plus a Personal Purpose Day  
• Medical, Dental, Vision, Disability Insurance, AD&D and Life Insurance  
• Flex Spending, Health Savings Account, EAP, Wellness Plan, Mental Health Support, Diabetes Management Program, and Parental Leave Stipend  
• Year-end bonus program for ALL employees (Garff Giveback)  
• Employee discounts on vehicle purchase, parts, service and more!  

• Flex Spending, Health Savings Account, EAP, Wellness Plan, Mental Health Support, Diabetes Management Program, and Parental Leave Stipend  
• Year-end bonus program for ALL employees (Garff Giveback)  
• Employee discounts on vehicle purchase, parts, service and more!  

What you’ll do as a Customer Support Rep: 

• Respond to phone and internet leads promptly and in accordance with the Ken Garff follow up processes  
• Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify needs, and resolving customer concerns 
• Schedule appointments with customers to view and test drive new and used inventory 
• Document and update customer records based on interactions 
• Develop and maintain a knowledge base of the new and used inventory the dealership carries 
• Establish and maintain great customer relationships that encourage repeat and referral business 

At first glance, there’s nothing remarkable at Ken Garff.  Our uniforms aren’t flashy, and our buildings look a lot like the competition. You may not see it right at first, but if you listen you’ll hear.  Because listening isn’t just something we do; it’s part of who we are.  It’s how we show that what we absolutely value the most (far more than buildings, uniforms or cars) is our people.  And we thrive on treating them right. We listen because we believe listening matters.  We’re just different that way. 

Will you join us as a new Customer Support Rep?  Will you throw your energy and focus behind what we’re doing? Will you live our values and do things differently than you’ve ever done them?  Will you listen and build trust and foster relationships?  This organization, that started as an idea by a man named Ken Garff way back in 1932, needs one thing to keep its vision intact and its purpose of reinventing an industry moving forward.  It needs you.