Housing Case Manager

Are you passionate about guiding individuals and families toward housing stability and long-term success? Join us as a Housing Case Manager and make a lasting difference in your community!

About the City: 
As a future member of our team, you’ll be joining a city with deep roots, cultural diversity, and exciting momentum. Located in the heart of Southern California’s Inland Empire, San Bernardino is the county seat and largest city in San Bernardino County, home to more than 222,000 residents. Its rich history — shaped by Native American, Mexican, and Spanish influences — continues to inspire the city’s evolving identity.

San Bernardino offers access to major transit corridors, natural beauty, and a wide range of housing and lifestyle options. It’s a place where public service careers are supported by a strong sense of community and purpose — and where motivated professionals can grow, contribute, and be part of something meaningful.

About the Position:
The Housing Case Manager supports individuals and families who are experiencing or at risk of homelessness by providing case management, housing assistance, and connections to community resources. This position conducts client assessments, coordinates services, supports long-term housing stability, maintains HMIS records, and collaborates with service providers and community partners.

• Conducting client intake interviews and assessing housing and supportive-service needs.
• Developing individualized service plans and connecting clients with appropriate resources.
• Supporting clients with maintaining long-term housing stability.
• Coordinating referrals to housing programs, rental assistance, shelters, and community-based services.
• Maintaining accurate case notes, client records, and service outcomes in HMIS.
• Collaborating with outreach teams, service providers, law enforcement, and community partners.
• Following up with clients and partner agencies to monitor progress and address barriers.
• Participating in outreach activities, case conferences, community meetings, and presentations.
• Assisting formerly homeless clients with maintaining housing, complying with lease requirements, and addressing issues that may place their housing at risk.
• Supporting coordinated-entry activities, including referrals, data collection, and program documentation.

• Possession of a valid California Driver’s License, which must be maintained throughout employment.

• Experience working with individuals and families experiencing homelessness, including those with mental health conditions, substance-use disorders, chronic health conditions, or histories of trauma.
• Knowledge of Housing First, trauma-informed care, harm reduction, motivational interviewing, and person-centered service-delivery principles.
• Familiarity with the Coordinated Entry System (CES), Homeless Management Information System (HMIS), and Continuum of Care (CoC) processes.
• Knowledge of federal, state, and local homelessness programs, including HUD-funded programs such as the Emergency Solutions Grant (ESG), Continuum of Care (CoC), and Community Development Block Grant (CDBG).
• Experience developing individualized housing-stability plans, conducting client assessments, and coordinating referrals to medical, behavioral health, employment, income, and supportive services.
• Experience collaborating with community-based organizations, healthcare providers, behavioral health agencies, veterans’ services, landlords, property managers, and government partners.
• Knowledge of fair-housing laws, landlord-tenant relations, and community housing resources.
• Experience preparing case notes, maintaining confidential records, and documenting services in HMIS or a comparable case-management system.
• Bilingual proficiency in Spanish. 

• Certified Case Manager (CCM) certification.
• Mental Health First Aid certification.
• Motivational Interviewing training.
• Trauma-Informed Care training or certification.
• CPR and First Aid certification.

• Work is performed indoors and outdoors.
• Office noise levels are generally quiet to moderate, while field assignments may involve exposure to loud noise.
• Fieldwork may involve exposure to heat, changing weather conditions, road hazards, vibration, construction materials, dust, hazardous substances, fumes, blood or other bodily fluids, and human-borne parasites.
• Outreach activities require working in areas inhabited by individuals experiencing homelessness, including unclean environments and interactions involving challenging situations or individuals.

Recruitment Timeline

This recruitment will close on Sunday, August 30, 2026, at 11:59 pm, or until a sufficient number of applications have been received. 

Applications review: Week of Monday, August 31, 2026

1st Interview: Week of September 06, 2026, or agreed upon date by both HR recruiter & Dept (TENTATIVE)

**All dates are subject to change at the discretion of the personnel officer**

All applicants are required to submit an online application through the City’s official website at www.sbcity.org. This recruitment will remain open until August 30, 2026, at 11:59 PM or until a sufficient number of qualified applications have been received.

Applications must be fully completed and clearly demonstrate that the minimum qualifications for the position are met. All information provided is subject to review, investigation, and verification. While resumes may be uploaded as supplemental documentation, they will not be accepted in place of a fully completed City application.

Following the initial screening, the most qualified candidates whose backgrounds best match the needs of the City will be invited to continue in the selection process. Meeting the minimum qualifications does not guarantee advancement. Candidates will remain under consideration until a final selection is made and an offer is accepted. The City of San Bernardino reserves the right to close the recruitment at any time and may determine that none of the applicants, including those who meet the minimum qualifications, are suitable for the position.

Successful candidates shall be required to:

• Pass a reference check and background verification. References will not be contacted until mutual interest has been established.
• Provide verification of qualifying education.
• Pass a pre-employment medical examination, including a drug screening.

E-Verify Participation

The City of San Bernardino participates in the E-Verify program. In compliance with federal law, all employers are required to verify the identity and employment eligibility of individuals hired to work in the United States.

Accordingly, the City will provide information from each new employee’s Form I-9 to the U.S. Department of Homeland Security and the Social Security Administration to confirm authorization to work in the United States.

For more information about E-Verify, please visit the U.S. Citizenship and Immigration Services website at www.uscis.gov

Disclaimers

The City of San Bernardino is an Equal Employment Opportunity Employer. The City follows a nepotism policy, which may impact hiring decisions if an applicant has relatives currently employed by the City.

In compliance with the Americans with Disabilities Act (ADA), the City provides reasonable accommodations for individuals with disabilities. Each request is evaluated on a case-by-case basis. To request an accommodation, please contact the Human Resources Department directly at (909) 998-2060. 

This bulletin is intended for informational purposes only and does not constitute a contract, expressed or implied. Its contents may be modified or withdrawn without prior notice.

For questions regarding this recruitment, contact Human Resources at 909-998-2060 or email Janet Sirob at [email protected]. 

Additional information is available at www.sbcity.org.