Collections Supervisor - Finance (Internal)

ESSENTIAL JOB FUNCTIONS:

Definition:  Develop and administer procedures for efficient monitoring and collection of city revenues. Supervises collection and meter reader operations including staffing and operational activities; ensures compliance with City policies and procedures and state/federal regulations.

Essential Job Functions:

1. Manages the Collection’s Division budget and daily operations to include utility billing, ambulance billing and meter reading.   Operations include planning, developing, coordinating, administering, and evaluating projects, processes, procedures, systems, and standards while ensuring compliance with applicable Federal, State, and Local laws, regulations, codes and/or standards.
2. Participates in the development and implementation of division goals to align with department and City overall goals
3. Primary point of contact for citizens on utility billing related matters.
4. Acts as liaison with private agencies for the collection of delinquent accounts.
5. Coordinates with other city departments in matters relating to the billing process.
6. Monitors new legislation and rule changes and recommends changes to policies and procedures.
7. Administers program budget, facilitates computer issues, monitors workflow and resolves issues.
8. Prepares required financial reports and internal statistical and analytical reports of collections activities, operations, and procedures; reviews and verifies accounting and financial transactions. 
9. Balances collections against computer reports; prepare daily deposit and cash reports for Finance Department.  
10. Provides timely and accurate reporting of city revenue collections.
11. Selects, trains, motivates and evaluates personnel; provides and/or coordinates staff training.
12. Ensure division staff comply with city and department regulations and policies.
13. Identifies opportunities for improving revenue collections.
14. Maintains appropriate meter inventory levels.
15. Maintains a “pro” customer service environment in the Collections Division.

ADDITIONAL DUTIES:

• May work irregular hours in emergency, disaster or other situation influenced by workload, staffing deficiencies or equipment related repair problems.
• Perform other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to establish and maintain effective working relationships with City employees, departmental officials, and the public.
• Ability to work well with others.
• Ability to maintain confidentiality.
• Ability to use tact and diplomacy. 
• Ability to communicate thoughts clearly and concisely both orally and in writing.
• Ability to multi-task must be organized.
• Ability to analyze problems and develop appropriate solutions.
• Ability to read, write, and communicate effectively in person or by telephone with the public in the English language.
• Must be computer literate, i.e. spreadsheets, etc. as well as experience with processing large amounts of data.

MINIMUM QUALIFICATIONS:

• An associate or bachelor’s degree in banking, business administration, accounting, finance, or at least 2+ years of relevant experience working in accounts receivables, general ledger, reconciliation, managing or creating financial reports.
• Two (2) years in a supervisory capacity.

PREFERENCE:

• Bachelor’s degree in business administration or related field.
• Experience with municipal government billing and collections.
• Bilingual in English/Spanish.

Acceptable Equivalency:

Employee Behavior and Conduct:

City employees shall conduct themselves in a professional manner and shall exhibit and extend such professional conduct appropriate for the circumstances to those with whom they come into contact both internally and externally during the performance of their duties.  Examples of professional conduct include, but are not limited to, being communicative, informative, fair, honest and respectful.

All City employees are required in the course and scope of their employment to provide services for the benefit of the public during emergency situations that threaten the safety of Kingsville’s citizens. City employees must be able to work immediately before, during, and/or immediately after an emergency.

Conditions of Employment:

• Valid Texas Driver’s License. 
• Proof of eligibility to legally work in the U.S. 
• Drug Screen.
• Background investigation.
• All City employees are required in the course and scope of their employment to provide services for the benefit of the public during emergency situations that threaten the safety of Kingsville citizens.   City employees must be able to work immediately before, during, and/or immediately after an emergency in accordance with the City of Kingsville Emergency Services Policy No. 881 effective August 28, 2006.

PHYSICAL REQUIREMENTS:

Overall Strength Demands:  The following describes the overall strength demand of the functions performed by the incumbent during a typical workday.

Machines, Tools, Equipment and Work Aids:

The essential functions of this position require the daily use of Federal, State and local laws, policies, procedures and practices; standard municipal accounting practices and financial record keeping; a telephone, Fax machine, PC terminal, printer, calculator, adding machine, copy machine, and various resource materials.  

Environmental Factors:

The essential functions of this position are performed in an office environment.