Collections Supervisor

MediCard Phils., Inc. is one of the country's leading HMO and the only HMO founded and run by Doctors. Since its inception, the concept of service-oriented total health care has been the molding ideal of MediCard.  The competition is vast, and the benefits being offered by the competitors are tempting.  However, MEDICard has taken the lead in providing innovative and productive ideas that cut down the cost of health maintenance without compromising its quality.

MediCard now boasts of more than half a million members and over 54,000 accredited doctors in over 1,000 hospitals and clinics nationwide. It also operates 16 MediCard free-standing clinics that provide services at par with those offered by hospitals minus the confinement.

MediCard is currently looking for assertive, dynamic and energetic individuals to fill up the following vacancy:

The Collections Lead is responsible for managing the collections process within the Billing and Collections Department. The role focuses on ensuring timely and efficient collection of receivables, minimizing bad debt, and maintaining positive relationships with HMO partners. The Collections Lead will supervise the collections team, monitor key performance indicators, and support the Head of Billing & Collections Department in achieving the department’s financial goals.

DUTIES & RESPONSIBILITIES
1. Collections Operations Management
Oversee the end-to-end collections process for all accounts, ensuring timely payment of invoices.
Develop and implement strategies to reduce outstanding receivables and minimize overdue accounts.
Handle escalated issues related to delayed or disputed payments, working closely with partners to resolve discrepancies.
Ensure compliance with contractual terms and regulatory requirements in the collection process.

2. Team Leadership and Development
Lead, coach, and supervise the collections team, including task delegation, performance monitoring, and conducting regular evaluations.
Identify skills gaps within the team and facilitate ongoing training and development programs.
Foster a positive and results-driven work environment that encourages teamwork and continuous improvement.

3. Process Improvement
Continuously evaluate and improve collections processes to enhance efficiency, reduce receivable days, and improve cash flow.
Collaborate with the billing team to streamline communication and address any billing-related issues that impact
Utilize automation and technology to enhance the collections workflow where applicable.

4. Collaboration and Communication
Work closely with the billing team to ensure alignment between invoicing and collections activities.
Collaborate with customer service, finance, and other relevant departments to address any concerns related to collections.
Provide regular reports and updates to the AVP on collections performance, key metrics, and team activities.

5. Reporting and Analytics
Monitor and analyze collections data, including aging reports, payment trends, and bad debt performance.
Prepare and present regular collections reports to the AVP, highlighting achievements, challenges, and recommended actions.
Support the AVP in financial forecasting and budget planning by providing insights into cash flow and receivables.

6. Customer Relationship Management
Build and maintain strong relationships with key clients to ensure smooth collections and timely resolution of disputes.
Conduct regular follow-up and meetings with partners to review account status, payment schedules, and any outstanding issues.
Ensure that all customer interactions reflect the company’s commitment to service excellence.

7. Compliance and Audit
Ensure that all collections activities are in compliance with internal policies, industry standards, and legal regulations.
Support audits by maintaining accurate and complete records of collections transactions and communications.

MINIMUM QUALIFICATIONS
Bachelor’s degree in finance, accounting, business, or a related field
5+ years of experience in collections, with at least 2 years in a supervisory or lead role
Experience in healthcare collections, particularly with accounts, is highly preferred
Strong negotiation and conflict resolution skills
Ability to analyze data and develop actionable strategies for improving collections
Excellent communication and interpersonal skills, with the ability to work collaboratively across teams
Proficiency in collections software and systems

At MediCard, we believe that diversity and inclusion are essential to fostering innovation, collaboration, and growth. We are committed to creating a workplace where everyone, regardless of gender, race, ethnicity, age, sexual orientation, disability, or any other characteristic, feels valued and empowered to contribute their unique perspectives and talents.

Our inclusive hiring practices ensure that we attract, hire, and retain the best talent from all backgrounds. We strive to provide equal opportunities for all candidates and promote a culture of respect, fairness, and transparency. We are dedicated to continuously improving our processes and policies to eliminate biases and barriers, ensuring that every employee has the support and resources they need to thrive.

MediCard is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
 
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