Operations Specialist (Health & Benefits)

Company:

Mercer

Description:

We are seeking a talented individual to join our Benefits Operations team at Mercer Marsh Benefits. This role will be based in the Philippines. This is a hybrid role that has a requirement of working at least three days a week in the office.

This role provides administrative and project support for day-to-day benefits operations and helps ensure that client service and operational activities are completed accurately and on time. You will work with benefits data, systems, reporting, and client requests while supporting process improvements and new system testing.

We will count on you to:

• Manage low to moderately complex benefits operational assignments.

• Analyze benefits data files, identify issues and discrepancies, and support resolution of errors.

• Maintain operational systems and tools and provide system support.

• Prepare operational reporting for management.

• Participate in ad hoc operations projects and daily operational activities.

• Support testing of new systems and tools and help evaluate opportunities for updates and improvements.

What you need to have:

• Bachelor’s degree or equivalent experience in business, operations, or a related field.

• Strong attention to detail and organizational skills.

• Ability to analyze data and work with operational systems and tools.

• Good written and verbal communication skills.

What makes you stand out:

• Experience in benefits operations, client service, or administrative support.

• Strong technical aptitude and comfort working with data and reporting tools.

• Experience supporting system testing or process improvement initiatives.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders. 

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.