Express Service Advisor

Description

Santa Monica, CA | Subaru | Express service | Quick lube | Oil change | Maintenance | Guest-facing experience required | Hospitality experience welcome | Automotive experience a plus | Los Angeles | Southern California | Veterans encouraged to apply | $22/hr

IS THIS YOU?

• You're a clear, efficient communicator who keeps guests informed, sets accurate expectations, and delivers a professional experience even during a fast-moving, high-volume shift

• You come from a guest-facing background -- hospitality, retail, customer service, or automotive -- and you thrive in an environment where pace and accuracy matter in equal measure

• You're looking for a stable hourly role at a well-established Southern California Subaru store where your communication skills and your consistency make a real difference in how guests experience their service visit

WHO WE ARE

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

Subaru of Santa Monica serves one of Southern California's most loyal and values-driven ownership communities. The Express Service lane is where many guests have their most frequent interaction with the dealership -- oil changes, tire rotations, filters, and multi-point inspections that keep their vehicles running and their trust in the store intact. The Express Service Advisor is the face of that experience: efficient, communicative, and genuinely focused on making each visit fast and professional.

WHAT YOU'LL DO

• Greet guests in the express lane and manage their service visit from write-up through vehicle return -- keeping the process moving efficiently and communication clear throughout

• Accurately document guest concerns, vehicle information, and requested services on repair orders

• Communicate multi-point inspection findings to guests -- presenting maintenance recommendations clearly and honestly without pressure

• Coordinate with express technicians to monitor repair progress, manage queue flow, and ensure timely vehicle completion

• Set and meet realistic time expectations with guests -- and proactively communicate any delays before they become surprises

• Process payments accurately and ensure guests leave with a clear understanding of the work performed

• Maintain accurate records in the DMS and uphold documentation standards for all express repair orders

WHAT WE'RE LOOKING FOR

• Guest-facing experience in automotive service, hospitality, retail, or a comparable fast-paced customer service environment -- required

• Automotive service advisor or express lane experience a strong plus -- not required for candidates with strong guest communication skills and the ability to learn service processes quickly

• Clear, efficient communicator -- guests in the express lane are often time-constrained and expect a fast, professional interaction from start to finish

• Organized and accurate under pace -- express service moves quickly and repair order documentation needs to be right every time

• Comfortable with DMS platforms or quick to learn them -- prior experience with Reynolds & Reynolds or CDK a plus

• Valid driver's license with a clean driving record

WHAT WE OFFER

• $22/hr

• Medical, dental, and vision insurance

• Life insurance and supplemental coverage options

• Paid time off and paid holidays

• A clear path forward -- strong express advisors at Swickard grow into full service advisor and service management roles

• Employee vehicle purchase and service discounts

WHY SUBARU OF SANTA MONICA

• Subaru's ownership base has one of the highest service retention rates in the automotive industry -- express lane guests here return consistently, which means steady volume and a familiar guest base that rewards the advisor who remembers them and takes care of them every visit

• The express lane is often a guest's most frequent touchpoint with the dealership -- the advisor who runs it well builds trust that carries into every future service visit and every vehicle purchase

• A values-driven Santa Monica community that aligns naturally with the Subaru brand -- guests here are engaged, loyal, and appreciative of a service experience that is honest and efficient

• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry

• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- describe exactly what a great Express Service Advisor does in every guest interaction

If you're a guest-focused communicator who thrives in a fast-paced service environment and wants to build a career in automotive at a well-run Southern California Subaru store with a loyal, community-oriented ownership base -- we'd like to meet you.