Clinical Site Manager, Physical Rehabilitation Services

For more than 55 years, Family Health Centers of San Diego’s (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons.

FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy.

Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women’s care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others.  FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management.   

The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region.

Family Health Centers of San Diego is looking for a Clinical Site Manager, Physical Rehabilition Services who provides operational management to include administrative and clinical oversight to Physical Rehabilitation Services and activities at assigned clinics. Will dedicate 60% of time providing direct patient care as a Physical Rehabilitation Services clinician. Actively demonstrate passion in providing caring, high-quality care to a diverse patient population with a special commitment to the uninsured, low income, and the medically underserved.

Responsibilities:

• Build positive relationships, inspire others to perform at a higher level, prepare career development plans and retain an accountable workforce.
• Coach and counsel staff and administer appropriate disciplinary action in a timely manner.
• Provide/ensure staff receive all new hire and annual trainings on time.
• Administer day-to-day operations of assigned clinics, and/or assigned programs to include scheduling and patient service management.

• Establish operational objectives, and develop and implement plans for meeting tactical and strategic objectives as reviewed by senior management.
• Oversee administration of integrated care activities at assigned clinics to include data collection and report generation. Track site productivity and utilization rates. Monitor on-going revenue and expenses. Collect and analyze data, prepare necessary reports, and develop improvement plans as necessary.
• Provide direct patient services as appropriate within scope of licensure.
• In collaboration Physical Rehabilitation Services Senior Management Team, actively participate in organizational short and long-term planning and implementation activities.
• Oversee and directly participate in project planning, implementation, and assessment at assigned clinics.
• Complete all required documentation accurately, in a timely and thorough manner, in accordance with department standards.
• Ensure documentation complies with patients insurance requirements. In addition, monitor documentation of direct reports and assigned clinics to ensure maximum revenue realization.
• Work effectively as member of a multi-disciplinary treatment team.
• Communicate effectively with providers, physicians, case managers, scheduling staff, and department leadership in a timely and appropriate manner.
• Review and maintain clinical guidelines.
• Assess quality of clinical care.
• Participate in clinical peer review.
• Advise on standards of care for clinical practice.
• Ensure applicable regulatory and department standards are met or exceeded on an ongoing basis (i.e., JCAHO, OSHA, Safety Standards, etc.).

• Ensure assigned clinics and/or programs are managed in a fiscally responsible manner to include grants implementation and requirements as directed in collaboration with other FHCSD departments and clinics as applicable.
• Ensure assigned site is well maintained and in compliance with FHCSD policies.
• Ensure work collaboratively with other managers in addressing and servicing difficult patients.
• Ensure Physical Rehabilitation Services staff are kept informed and adhere to policies and procedures that relate to the Physical Rehabilitation Services clinic.
• Participate in continuous improvement activities and ensure appropriate Lean tools (i.e., 5S, A3) are deployed and results are evaluated and/or measured.
• Perform other duties as assigned.

Requirements:

• Master’s Degree of Physical Therapy, Chiropractic, or Acupuncture required.
• Current California state clinical licensure as Physical Therapist, Chiropractor, or Acupuncturist.
• Current American Heart Association healthcare provider CPR (BLS), or Advanced Cardiac Life Support, Advanced Trauma Life Support, or Advance Resuscitation Training.
• Possession of First Aid/CPR certificate issued by an authorized agency.
• 3 years leadership experience in Healthcare.
• 2 years experience leading or supervising in Clinical setting required.
• Ability to maintain good interpersonal interactions with clients and co-workers as a member of a multi-disciplinary community health team with a diverse multi-cultural population.
• Ability and means to travel as needed in a timely manner within San Diego County, to locations that may have limited access to public transportation; proof of liability and property damage insurance on vehicle used is required. DRIVER REQUIREMENTS: Licensed for a minimum of 3 years; No more than 2 violations and/or accidents within 3 years; No vehicle related suspensions/reinstatements; No DUI, reckless or felony Driving within 7 years.

Rewards:

• Job type: Regular Full Time (Onsite)

• Competitive Salary with Excellent Benefits

• Retirement Plan with Employer Match

• Paid Time Off, Extended Sick Leave and Paid Holidays

• Medical/Dental/Vision/FSA/Life Insurance

• Employee Discounts and Wellness Programs

#IndPTOT

The successful candidate will have a demonstrated commitment to community medicine and providing culturally competent care to the medically underserved.

We are excited to share that the salary range for this position is:

$90,000 - $154,885

Information on our extensive benefits package can be found here: FHCSD Wellness – Employee Hub (gobenefits.net)

FHCSD provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.