- Location
- Nairobi County, Nairobi
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Customer Service
- Source
- Freshteam
Description
We are looking for an energetic and motivated professional to join our Customer Success team with preferred experience in a similar role. In this role, one must apply empathy and a unique ability to understand customer needs help directly drive FA’s success.
About FieldAssist
Welcome to FieldAssist, where Innovation meets excellence!!
We are a top-tier SaaS platform that specializes in optimizing Route-to-Market strategies and enhancing brand relationships within the CPG partner ecosystem. With over 1,25,000 sales users representing over 750+ CPG brands across 25+ countries in South East Asia, the Middle East, and Africa, we reach 25,000 distributors and 7.5 million retail outlets every day.
We are a top-tier SaaS platform that specializes in optimizing Route-to-Market strategies and enhancing brand relationships within the CPG partner ecosystem. With over 1,25,000 sales users representing over 750+ CPG brands across 25+ countries in South East Asia, the Middle East, and Africa, we reach 25,000 distributors and 7.5 million retail outlets every day.
For one in the Seat:
Requirements :
- Work closely with internal teams and international clients to ensure smooth and timely
project execution. - Conduct in-depth training sessions for international client project stakeholders on using
the product. - Assist with high-severity requests or issue escalations as needed.
- Guide international clients on product features and how to use them effectively.
- Drive client scale-ups to reach enterprise-level penetration across global teams.
- Update clients about new feature developments and enhancements as per their business
requirements. - Monitor product adoption and usage by international users.
- Configure and demonstrate the product to clients during the pre-execution phase, if needed.
- Ensure customer satisfaction and build strong relationships with global clients.
- Travel to international client office locations, as required.
Who we're looking for:
1. Excellent verbal & written communication & presentation skills
2. Ability to multi-task and work in a challenging fast paced environment
3. Go-getter attitude and a strong work ethic
4. Proficient in MS Excel & PowerPoint
5. Excellent problem-solving skills, attention to detail and solution-oriented attitude
6. Enthusiasm about technology with demonstrated technical aptitude
7. Must have a valid passport and proficiency in French (mandatory)
2. Ability to multi-task and work in a challenging fast paced environment
3. Go-getter attitude and a strong work ethic
4. Proficient in MS Excel & PowerPoint
5. Excellent problem-solving skills, attention to detail and solution-oriented attitude
6. Enthusiasm about technology with demonstrated technical aptitude
7. Must have a valid passport and proficiency in French (mandatory)
Why join us?
At FieldAssist, we foster a culture where innovation, collaboration, and your ideas truly
matter. Here’s why you’ll love being part of our team:
🚀 Continuous Learning – Learning wallet, workshops, and opportunities to upskill.
🌍 Global Opportunities – Exposure to international markets as we go global.
💡 Innovative Mindset – Freedom to experiment, fail fast, and learn faster.
🏋️Health & Wellness – Benefits for you and your family, plus discounted CultFit
memberships.
🌟 Workplace Culture – Hybrid work, vibrant environment, and exciting team offsites.
🤝 Inclusive Environment – A culture built on collaboration, respect, and trust.
Join us and be part of a team that’s shaping the future while investing in your personal and
professional journey.
At FieldAssist, we foster a culture where innovation, collaboration, and your ideas truly
matter. Here’s why you’ll love being part of our team:
🚀 Continuous Learning – Learning wallet, workshops, and opportunities to upskill.
🌍 Global Opportunities – Exposure to international markets as we go global.
💡 Innovative Mindset – Freedom to experiment, fail fast, and learn faster.
🏋️Health & Wellness – Benefits for you and your family, plus discounted CultFit
memberships.
🌟 Workplace Culture – Hybrid work, vibrant environment, and exciting team offsites.
🤝 Inclusive Environment – A culture built on collaboration, respect, and trust.
Join us and be part of a team that’s shaping the future while investing in your personal and
professional journey.
Skills
Excel