Claims Associate - Whippany, NJ

About the Role 

American Global has an exciting and growing entry-level opportunity to join our team as a Claims Associate. We are looking to add a passionate, talented individual who will help our growing claims department deliver exceptional customer service to our clients.  

Key Responsibilities Include: 

• Create and maintain carrier portal access instructions 

• Keep internal claims account assignment spreadsheet up to date 

• Update and maintain internal claim review schedule as needed 

• Copy, scan and file documents for all assigned accounts 

• Enter new losses into agency claim system 

• Report new claims as needed (on behalf of clients as requested) 

• Follow-up with carriers to obtain outstanding information on newly reported claims 

• File claims documentation and correspondence into agency claims system in a timely manner 

• Communicate efficiently with adjusters to obtain any outstanding documentation on open claims 

• Complete claim kits upon client insurance program renewal 

• Maintain internal claim reporting guide to ensure carrier reporting instructions are current 

• Assist with reconciliation of claims inventory between agency claim system and carrier loss runs as well as completion of claim triage reports  

• Build and develop relationships with carriers, third party claims administrators and clients 

• Participate in stewardship meetings, capabilities presentations and/or carrier claim review meetings as appropriate/requested 

• Perform investigative searches in available databases 

• Maintain ongoing communication with internal and external partners to ensure a high-level of customer service 

• Maintain insurance license & CE requirements 

• Additional responsibilities as required 

Skills & Experience That Lead to Success: 

• Bachelor’s Degree preferred or related work experience 

• Excellent written and verbal communication skills 

• Time Management / Prioritization 

• Strong attention to detail 

• High level of professionalism 

• Ability to embrace change and innovation as the industry evolves 

• Ability and willingness to work with technology and data  

• Ability to appropriately handle confidential and sensitive information 

Additional/Preferred Qualifications: 

• Ability or experience processing claims data to locate trends and make client recommendations (RMIS, Origami, Tailwinds, EPIC) 

• Valid driver’s license and reliable transportation required 

• Ability to travel as required 

What You Can Expect From Us: 

• Comprehensive Benefits Package  

• Collaborative and innovative environment 

• Culture of continuous learning and professional development 

• Competitive salary package 

• 401k with above-average employer match of up to 5% of your salary 

• Leadership training and support 

• Work/Life Balance (Summer Fridays, flexible work arrangements and mental health services) 

• Education and Student Loan Assistance 

 
American Global is proud to be an equal opportunity workplace. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. 
 
We welcome applications from all and provide individuals with disabilities reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [email protected]. 
 
The salary range for this position (intended for U.S. applicants) will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location. 
  

Who We Are 

American Global is one of the largest privately held insurance and surety brokerage firms in North American specializing in all aspects of construction risk management. We support contractors, owners, and developers, helping protect them from the risks and exposures specific to the construction industry.  

We are a vibrant, values-driven community with a unique, collaborative culture that fuels our desire to excel. Together, our team is transforming the construction industry and revolutionizing the role of broker. As we continue our journey, we seek to find the right individuals, in the right locations, to expand and enrich our fast-growing team of talented professionals across 15 locations throughout the US and Canada, as well as Rome, Italy. 

Are you ready to be a part of our story?