Manager - Specialist Disability Accommodation Services

Your role as our Manager for Specialist Disability Accommodation Services

In this role you will provide day‑to‑day operational leadership of allocated SDA service(s), ensuring high‑quality, customer‑centred supports aligned with Wesley Mission Queensland (WMQ) policies, processes and strategic direction.

This role provides frontline leadership to staff and directly supports the achievement of Key Performance Indicators (KPIs) across operational excellence, financial stewardship, team leadership and workforce management, governance, compliance and customer outcomes.

Key responsibilities of this role include:

• Leading the day-to-day operations of a designed SDA site/s, ensuring safe, efficient and high-quality service delivery.

• Implementing actions aligned to participant profiles and service KPIs, and drive continuous improvement across your service/s.

• Contributing to the preparation of the budget and service plans on an annual basis for the service and be accountable to achieve budgeted revenue and costs.

• Monitoring service expenditure to ensure budget alignment, support financial targets through roster efficiency and cost control, and escalate and manage variances and corrective actions.

• Supporting the recruitment, induction, retention, and ongoing performance of quality staff, ensuring annual reviews are completed and mandatory training requirements are met.

• Ensuring compliance with NDIS Practice Standards, HSQF, WMQ Policies, or other relevant legislative
  or regulatory standards.

• Develop, maintain and strengthen relationships with participants, their families, and other
  stakeholders.

What We Offer

• Salary Packaging: As a not‑for‑profit employer, we offer generous salary packaging benefits that help maximise your take‑home pay. You can package up to $15,900 each year on everyday living expenses and up to $2,650 on meals and entertainment reducing your taxable income and giving you more in your pocket.

• Flexibility and Balance: Life is full of demands, and we understand that everyone’s situation is different. Where practicable, we offer a range of flexible work options to help you achieve the balance that works for you.

• Wellbeing Support: Access to discounts on private health insurance and gym memberships, and free, confidential counselling through our employee assistance program. 

• Team Culture: Be part of a collaborative and supportive team that values your skills and wellbeing.

What We’re Looking For

• Background and experience in overseeing/managing service provision to people with a disability and/or people with complex medical support requirements.

• Completed tertiary qualifications in a related field.

• Capacity to work with a team environment to develop supports and/or support services around the needs of people with disabilities, particularly relating to their needs and wants.

• Knowledge and success in leading a group of multi-disciplinary staff.

• Ability to work within financial parameters, including taking responsibility for the preparation and achievement of budgets and KPI / Benchmark reporting.

• Highly developed interpersonal, verbal and written communication skills, including strong networking and influencing skills with the ability to effectively lead and manage diverse internal and external stakeholder requirements.

A Valuable Addition, Yet Not a Must-Have!

• Experience in supported accommodation delivery or NDIS experience is highly regarded.

Essential Requirements

• Proof of COVID-19 vaccination status (or as required by legislation and WMQ policy)

• Relevant probity checks required by legislation and WMQ Limited policy.

• Current Driver’s Licence and willingness to travel for work

Apply Now!

Be part of something meaningful - Click Apply today!

Join a Team Where Your Work Truly Matters

Our Supported Disability Accommodation & NDIS Accommodation team is dedicated to creating safe, inclusive, and empowering environments where individuals with disability can thrive. We focus on providing personalised support that promotes independence, dignity, and quality of life. Through compassionate care and a commitment to meaningful outcomes, we help residents feel at home while keeping them connected to their community and pursuing their goals.