Executive - Accountant - O2C

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Is in charge of managing orders, monitoring execution and treating customers’ requests to meet service commitment and improve customer satisfaction.

Job Description Role and Responsibilities -

• Perform cash applications such as payment allocation to AR invoices, Resolve Unallocated Cash_1st and 2nd Levels, Escalate unallocated cash, Direct Debit Rejections, Partial Payments, 
• Prepare, reconcile & send Daily Interface report. 
• Preparation of Direct Debit, send Direct Debit advice to clients, process client returns. 
• Carry out AR/AP Compensations 
• Carry out Adjustments 
• Carry out refund to customers 
• Extend Due dates by creating Debit/Credit note. 
• Reception & Matching of Payments/Receipts resolution coming from client and counterparts. 
• Preparing Customer Accounts Reconciliation by comparing Sub ledger & General Ledger 
• Calculate interest on overdue invoices & send report to credit control. 
• Generate & sending out Statements of Accounts. 

Shift timing - 6 PM to 3 AM (US Shift)

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Manage Order & delivery
• Captures, records and commits customer orders according to customer needs, agreement and defined service level
• Proposes product alternatives in case of phase-out or shortage
• If relevant, optimizes, plans and coordinates the delivery with customers and partners

Monitor Execution
• Handles customer orders portfolio and monitors execution
• Liaise with the relevant partners to ensure on-time deliveries and service commitment
• Proactively alerts customer in case of any event, delay or failure regarding the service commitment and engages in the search for a solution to the customer
• Informs and follows up with customers

Manage Request
• Captures customer’s requests & claims
• Analyses and provides issue resolution or appropriate answer
• Contacts, follows up and closes the loop with customer
• Performs basic root cause analysis and implements corrective actions to eliminate reoccurrences.
• Shares recurring problems with the relevant internal partner(s) in order to find solutions

Support sales
• Seizes opportunity to up-sell and cross-sell in response to Customer orders, requests and portfolio management

Apply and improve work methods
• Applies standards and procedures (including internal control rules & embargo ….).
• Contributes to continuous improvement to enhance work methods and customer satisfaction