HR Operations and Services Manager

Under general direction of the Assistant Director, this senior level position is responsible for providing strategic direction and management oversight in the areas of employee relations, HR operations, benefits and leave administration, financial and fiscal processes, contracts, compliance, HRIS, records management, and HR-related initiatives. The HR Operations and Services Manager serves as a senior advisor on employee relations matters, ensures regulatory compliance, and supervises employees responsible for the delivery of HR operational services.

• Coordinate and oversee HR operational and fiscal functions, including HR processes, contracts, fiscal procedures, expenditure monitoring, vendor relationships, project management, and financial reporting; provide strategic oversight of HRIS, workforce data management, and records management to ensure data integrity, confidentiality, and reporting accuracy; and lead HR operational initiatives.

• Provide leadership and direction to assigned staff, including prioritizing and assigning work, hiring, training, coaching, evaluating performance, and making recommendations regarding discipline and termination.

• Provide leadership and oversight of employee relations functions, including consultation on performance management, policy interpretation, investigations, corrective actions, and resolution of complex or sensitive workplace issues. Serve as the escalation point for employee relations matters, ensuring consistent, equitable, and legally compliant application of policies and employment practices.

• Responsible for the development, implementation, and administration of health and wellness plans, initiatives, policies and programs for City employees and retirees. Responsible for plan design strategy, relationship management, resolution of complex benefits issues, and oversight of the Employee Clinic.

• Manage and oversee all aspects of leave administration, including FMLA, ADA, short-term disability, accommodations, workers’ compensation, modified duty, and other related programs, ensuring compliance with applicable laws and organizational policies.

• Provide organizational oversight of HR compliance across all functional areas; ensure compliance with federal, state, and local employment laws and regulations through policy development and governance, audit and reporting oversight, monitoring legislative changes, and implementation of compliant HR practices.

• Perform other related duties as assigned.

Required: 

• Bachelor’s Degree in Human Resources, business management or related field and three (3) to five (5) years of progressively responsible professional human resources experience with emphasis in HR operations, employee relations, benefits administration, and compliance; and one (1) year of supervisory experience; or an equivalent combination of education and experience

• Texas Driver’s License

• Demonstrated experience managing HR operational and fiscal functions, including budget development, expenditure monitoring, financial reporting, contract oversight, and vendor management.

• Knowledge of various local, state and federal laws, regulations, and statutes specific to employment, employee relations, corrective action processes, leave administration, and compliance practices

• Experience with Benefits Administration including knowledge of Healthcare Laws

• Strong analytical, problem-solving, and decision-making skills, with the ability to exercise sound judgment, manage risk, and maintain confidentiality.

• Ability to adapt to change while simultaneously maintaining focus on organizational and operational objectives and envisioning the bigger picture.

• Strong communication and interpersonal skills with demonstrated ability to communicate and interact effectively with all levels of staff, management, business contacts and internal/external partners

• Advanced proficiency in Microsoft products, including Word and Excel, with the ability to learn software related to departmental functions

Preferred:

• Previous work experience in a Sr. HR Generalist, HR Operations Lead, or similar role

• Three (3) to five (5) years of employee benefit plan administration

• HR certifications such as PHR, SPHR, SHRM-CP, SHRM-SCP, PSHRA-CP, or CEBS.

• Experience leading or supporting organizational change initiatives, policy development, or large-scale HR operational improvements.

• Knowledge of municipal government operations and public-sector compliance requirements.

• Experience working in a matrix style or cross-functional leadership environment.