Service Receptionist

Ready to be the friendly face and voice that welcomes our guests and keeps Pfaff BMW Mississauga running smoothly? Now in partnership with North America’s largest automotive retailer, Lithia and Driveway, it’s your chance to work for a Fortune 500 company and grow with us! We are looking for a Service Receptionist to be the first point of contact for our dealership.    

As a Service Receptionist, you will be responsible for the professional and efficient managing of visitors, telephone calls and messages. You will also be responsible for a variety of clerical duties.    

 If you're poised, professional, and a master at making first impressions count, apply today!    

Here’s What You’ll be Doing:     

• Greets customers and visitors, ensuring optimum customer service.   

• Answers and directs phone calls and ensures messages are delivered to the respective parties.   

• Maintains knowledge of basic dealership information to act as a resource for incoming callers requesting information.   

• Answers customer questions about services performed or refers them to someone who can.   

• Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.   

• Performs other duties as required by the Fixed operations Manager to ensure the successful operation of the dealership.   

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Skills and Qualifications   

• Minimum of 1-year experience in a related field.   

• Proficiency with Microsoft Office.   

• Excellent telephone etiquette.   

• Excellent interpersonal, communication (verbal & written English) and customer service skills.   

• Detail-oriented and excellent organizational and multi-tasking skills.   

• Ability to work efficiently and effectively under pressure with simultaneous deadlines.   

• Experience with licensing, CDK and 180 is an asset.   

Why Work For Pfaff BMW Mississauga?   

• Competitive Compensation - whether you are working in sales, service, parts, or in a support function, Pfaff offers a competitive compensation package.   

• Health Benefits – full-time employees have access to health, dental, long-term disability and life insurance.   

• Growth Potential – we want to support your success! We provide access to opportunities for growth in both Canada and the U.S.  

• Stock Purchase Program - Employees can purchase the Lithia & Driveway stock (NYSE: LAD) at a discount.  

We thank all applicants for their interest in Pfaff Automotive Partners – please note due to the volume of applicants, only those selected for an interview will be contacted. 

Please note: We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of our recruitment process    

Pfaff Automotive Partners is an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.