Housekeeping Office Coordinator

Located in a prominent position on Shoreditch High Street, One Hundred signifies the evolution of Shoreditch and is home to 258 bedrooms and suites, restaurants and bars and five meeting and event spaces. The restaurants and bars include Seed Library, a cocktail bar by renowned bartender Mr Lyan and Kaso a rooftop bar and terrace with panoramic views across East London. The lobby bar and coffee shop and Sticks & Sushi complete the hotel’s food and drinks offering. Bedrooms and suites at the hotel place emphasis on comfort and are designed as your retreat from the vibrancy and energy of the area, providing headspace and calm the heart of Shoreditch allowing you to disconnect from the outside world. An independent spirit at the social heart of an evolving Shoreditch.

Housekeeping Office Coordinator

As Housekeeping Office Coordinator, you will be at the heart of the day-to-day Housekeeping operation, ensuring clear communication between the Housekeeping team, Front Office, Maintenance and other hotel departments.

The Housekeeping Office Coordinator is responsible for coordinating requests, maintaining accurate records, supporting the Housekeeping leadership team and ensuring our guest rooms and public areas are maintained to the highest standards.

Key Responsibilities

• Coordinate the daily administration and operation of the Housekeeping office.
• Maintain accurate room status information and communicate updates with Front Office.
• Coordinate guest requests, room discrepancies, maintenance issues and special requirements.
• Assist with the daily allocation and coordination of Housekeeping colleagues.
• Monitor and update housekeeping systems, logs and departmental records.
• Coordinate lost property procedures in line with hotel standards.
• Support the ordering, receiving and monitoring of Housekeeping supplies and amenities.
• Liaise closely with Front Office, Maintenance, Laundry and other departments to resolve issues efficiently.
• Assist with departmental briefings, handovers and daily communication.
• Support the Housekeeping Manager and supervisors with administrative tasks and reporting.
• Ensure guest requests and operational issues are followed through promptly and professionally.
• Maintain confidentiality and professionalism when handling guest and colleague information.
• Contribute to maintaining the high standards of cleanliness, presentation and service expected at One Hundred Shoreditch.

Previous Housekeeping experience is desirable, but we are equally interested in candidates with strong hotel administration, Front Office or operational experience who are looking to develop their career within Housekeeping.

Salary: £31,738 p/a + service charge + benefits

This is an opportunity to make your mark on Shoreditch. As a team we love to have fun, with a focus on our wellbeing at the heart of everything we do. In addition to a competitive salary, we offer a range of benefits that include:

• Guest experience including dinner and drinks

• 6 complimentary nights a year at any Lore Group hotel

• Lore Group Employee & Immediate Family Rates

• Lore Group Friend and Family Rates

• 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery

• 50% discount in Lore Group restaurants and bars

• Contribution towards Health Cash Plan

• Life Assurance

• 2 days paid volunteering leave per year

• Length of service incentives (additional holiday)

• Bespoke training programmes

• Free meals on duty

• Incentives such as Ride-to-Work and season ticket loan

• Quarterly employee award ceremony and company staff parties

• Employee assistance programme

Location: London