Network Administrator

This is the first of two levels in the Information Technology - Network series. Incumbents will be responsible for monitoring and maintaining the City’s network infrastructure. Responsibilities may include configuring and managing of networks and other related systems; protecting data, software, and hardware from attacks; repairing or replacing faulty network hardware components when necessary; developing maintenance and upgrade schedules; troubleshooting network equipment; conducting site surveys; and monitoring network use and reliability.

Essential Functions:

• Maintaining the network infrastructure including updating software and hardware.

• Configuring and managing network hardware, such as routers, switches, and firewalls.

• Monitoring network performance, system availability, and reliability.

• Troubleshooting basic network connectivity issues. 

• Adding, changing, and removing user accounts on the network.

• Providing technical support to users regarding network access and functionality.

• Documenting network configurations, processes, and procedures.

• Conducting network site surveys for new network drops.

• Supporting the network engineer and network training to other team members.

• Prepares and maintains a variety of operational records and reports. 

• Performs other related work as required.

Education and Experience

• Bachelor's degree in Computer Science or a related field.

• One year of experience with infrastructure equipment and software in the area of responsibility.

•  An equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

License and Certifications

• Must have one of the following certifications:

  • CompTIA Network+, 

  • CompTIA Security+, 

  • CCNA,

  • Or other applicable networking certifications.

• CJIS (Criminal Justice Information Systems) certification required within 6  months of employment.

• A valid driver’s license

Knowledge, Skills and Abilities:

Knowledge of:

• Network protocols, including TCP/IP, DNS, and DHCP;

• Network hardware (routers, switches, and firewalls), monitoring and management tools;

• Ability to use command-line interface (CLI) tools for network configuration

• Project management principles;

• Applicable hardware, software, and peripheral devices;

• Client/server environments;

• Network communication design, implementation, and maintenance;

• Diagnostic analyzer tools and equipment;

• Network operating systems;

• Customer service principles;

• Recordkeeping principles;

Skill in:

• Excellent problem-solving and analytical skills.

• Strong communication and teamwork abilities.

• Coordinating projects;

• Providing customer service;

• Utilizing diagnostic analyzers and related equipment and tools;

• Preparing records and reports;

• Monitoring a budget;

• Communicating technical information to a non-technical audience;

• Communication, interpersonal skills as applied to interaction with subordinates, coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.

Physical Requirements:

Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects. If the use of arm and/or leg controls require exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.

Incumbents may be subjected to moving mechanical parts, electrical currents, workspace restrictions, being on call on a rotational basis, and travel. 

Additionally, the following physical abilities are required: 

• Feeling: Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.

• Fingering: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.

• Grasping: Applying pressure to an object with the fingers and palm.

• Handling: Picking, holding, or otherwise working, primarily with the whole hand.

• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discrimination sound. 

• Kneeling: Bending legs at knee to come to a rest on knee or knees. 

• Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. It occurs to a considerable degree and requires substantial use of upper extremities and back muscles. 

• Mental Acuity: Making rational decisions through sound logic and deductive processes.

• Pulling: Using upper extremities to exert force to draw, haul or tug objects in a sustained motion.

• Pushing: Using upper extremities to press against something steady to thrust forward, downward, or outward.

• Reaching: Extending hand(s) and arm(s) in any direction.

• Repetitive Motion: Substantial movements (motions) of the wrist, hands, and/or fingers.

• Speaking: Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.

• Standing: Particularly for sustained periods of time. 

• Stooping: Bending body downward and forward by bending spine at the waist. It occurs to a considerable degree and requires full motion of the lower extremities and back muscles. 

• Talking: Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

• Visual ability 1: sufficient to perform an activity like preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading.

• Visual ability 4: sufficient to operate motor vehicles and/or heavy equipment, both day and night.

• Walking: Moving about on foot to accomplish tasks, particularly for long distances or move from one work site to another.