Information IT Specialist

Description

If you enjoy providing advanced level support and working on networking projects and want your work to directly contribute to improving lives, this is an opportunity to make a real difference.

 

Devereux is seeking an Information IT Specialist to serve as an advanced technical resource handling complex Tier 2 and Tier 3 issues that exceed the scope of the IT Technician, while also assisting with Tier 1 support activities as operational needs require.

 

We offer:

• Comprehensive Health Benefits effective 30 days after employment. Learn more: https://www.mydevereuxbenefits.org/
• Tuition & Student Loan Assistance through our ASCEND Program. Learn more: https://jobs.devereux.org/ascend/
• A supportive, information resource team that values high-quality work and partnership
• A Servant Leadership culture where you can be your authentic self at work
• $25-29 per hour based on experience and education

The Information IT Specialist will perform advanced troubleshooting, testing, documentation, and installation of software and hardware across desktop, laptop, networking, telecommunications, data, video, and voice systems. Contributes to and executes IT projects, system implementations, and specialized technical work in areas such as networking, endpoint management, telecommunications, audiovisual technologies, and identity and access management. Provides technical guidance, knowledge sharing, and mentorship to IT Technicians while serving as a key escalation resource for complex technical issues. Works in partnership with the IT Lead to support center operations, technology initiatives, and service delivery while providing advanced technical expertise across assigned locations.

 

Devereux is proud to offer ASCEND – the first career accelerator program exclusively designed to give employees – the career guidance, one-on-one coaching, skills and financial assistance you need to reach your full potential. This program includes tuition and student loan repayment, among other benefits! 

 

 

 

Qualifications

 

EDUCATION: 

A specific degree or formal education is not required for this role. However, IT-related certifications and degrees are considered a plus and may strengthen a candidate’s application.

 

EXPERIENCE: 

Ideal candidates will have at least two years of experience delivering exceptional customer service and technical support in a Tier 2 or Tier 3 role.

Strong oral and written communication skills, along with a solid troubleshooting background, are essential.

Candidates should be highly adaptable, able to shift focus quickly, and capable of making independent, timely, and accurate decisions.

 

Company Overview

Company Overview 

Devereux is one of the nation’s largest nonprofit organizations, providing services, insight and leadership in the evolving field of behavioral healthcare. Founded in 1912, Devereux operates a comprehensive national network of clinical, therapeutic, educational and employment programs that positively impact the lives of 10,000+ children, adults – and their families – every year.    

 

Our Mission: Devereux changes lives – by unlocking and nurturing human potential for people living with emotional, behavioral or cognitive differences.    

With nearly 6,500 employees working in programs across the country, Devereux is a trusted partner for families, schools and communities, serving individuals in the areas of autism, intellectual and developmental disabilities, specialty mental health, education and foster care. 

 

Our Culture, Our Expectations  

At Devereux, Servant Leadership is embedded throughout our culture and every aspect of our organizational framework. Our mission-driven, people-first mindset is at the heart of the compassionate and high-quality programming we provide – every day – for the individuals and families we serve, and other key stakeholders. Devereux offers challenging and exciting work, and our team environment creates an empowering, positive and rewarding atmosphere. To be successful at Devereux, you will: put the needs of others first, feel called to serve and called to lead. As a member of our team, you will be a significant part of our commitment to providing a welcoming and supportive work environment across all programs and services, and within all policies and employee practices.  

 

We believe a workplace rooted in inclusivity – offering a sense of belonging to all those who walk through our doors – is fundamental to delivering the highest quality healthcare services. Through open dialogue and the creation of brave spaces, we will engage in work that gives each of us a chance to change the world – one person, one family, one community at a time. 

 

What Devereux Offers You 

In addition to a competitive salary, Devereux provides a comprehensive health and welfare program to eligible full-time employees, family members and domestic partners. Eligible employees are eligible to start benefits after 30 days of employment. In addition, we offer;  

 

• Medical (including telemedicine via phone, web, app), dental, prescription drug, preventative care, and mental health services. 

• Student loan debt assistance, tuition reimbursement and continuing education assistance. 

• Generous time-off (start accruing 1st day), 403(b) retirement plan with matching benefit, and voluntary/employee paid supplemental life and accident coverage. 

• Employee assistance / work-life balance program. 

Visit www.mydevereuxbenefits.org to see why Devereux is a great place to work!  

 

Devereux is a drug-free workplace, drug screening required. EOE