Information Technology (IT) Support Specialist

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Silvus Technologies, a leading provider of advanced MANET and MIMO communications systems, is reshaping mesh network technology for mission-critical applications – on the ground, in the air and at sea. Its battle-proven StreamCaster family of MANET radios and proprietary MN-MIMO waveform provides the vital communications link for defense, law enforcement and public safety agencies around the world, and in the toughest operational environments.

With deep roots in DARPA research, Silvus Technologies develops world-class advanced communications technologies that are reshaping the tactical communications landscape. From pure line-of-sight to extreme non-line-of-sight, Silvus radios form a self-healing, self-forming mesh network, enabling secure and reliable connectivity, including video and high-bandwidth data.

Silvus Technologies is a wholly owned subsidiary of Motorola Solutions, Inc

Job Description

Would you like to join an incredibly talented group of people, doing very challenging work, with the prime directive of “Keeping Our Heroes Connected”?

THE OPPORTUNITY

Silvus is seeking an Information Technology (IT) Support Specialist who will report to the Senior IT Support Specialist on the Information Technology (IT) team. The successful individual in this role will provide technical support to end users, troubleshoot hardware and software issues, and maintain the company's IT infrastructure.

This position is fully onsite, Monday through Friday, at Silvus Technologies’ Engineering and R&D Office in Irvine, CA, near the vibrant Irvine Spectrum. The position requires a daily schedule of 8:30 am – 5:30 pm.

The following is a list of at least some of the current essential job functions of the position. Management may assign or reassign duties and responsibilities at any time at its discretion.

ROLE AND RESPONSIBILITIES

• Provide technical support to end users, including troubleshooting/researching hardware and software issues on desktop or laptop systems.

• Respond to IT Help Desk support tickets in a timely manner.

• Install, configure, and maintain hardware and software.

• Develop and maintain documentation related to the company's IT infrastructure and support processes.

• Maintain an up-to-date inventory of all hardware and software assets.

• Manage on-boarding and off-boarding functions, including account creation/disabling, communication, and hardware deployment/recovery in concert with HR and Facilities.

• System configuration and deployment for all Windows, Linux, and macOS endpoints and peripherals.

• Travel Requirement – 25% - to Silvus office locations, including Headquarters in West Los Angeles, as well as locations in San Diego, and Culver City.

• Perform other related duties of which the above are representative.

REQUIRED QUALIFICATIONS

• High School Diploma or GED.

• 3+ years of experience in installing, troubleshooting, and/or maintaining software and hardware installations, upgrades, and related procedures.

• Proficient PC skills in a Windows and IOS environment required.

• Experience with Layer 1 Networking and Cabling.

• Experience installing/uninstalling and licensing/de-licensing enterprise software.

• Highly proficient in Google Suite and Microsoft 365 (Excel, Word, PowerPoint).

• Have working knowledge of Microsoft Active Directory, Microsoft Entra, and Microsoft Intune.

• Strong interpersonal skills with a positive and enthusiastic attitude.

• Demonstrated ability to operate as a team member, supporting departmental decisions, policies, and procedures with a positive attitude and communications (both to team members and other staff).

• Must be a U.S. Citizen due to clients under U.S. government contracts.

• All employment is contingent upon the successful clearance of a background check and drug test.

PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES

• Possession of or in-progress towards a Bachelor’s degree in Information Technology, Computer Science, or related field.

• Prior experience in a fast-paced office environment.

• Linux and macOS skills are highly desirable.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

• Office environment.

• Travel to other office locations.

• Occasional exposure to heat, cold, and allergens while performing tests or demonstrations in the field.

• While performing the duties of this job, the employee is required to do the following:

  • Perform bending and reaching movements to place items on lower and higher shelves.

  • Kneeling or squatting to access lower shelves.

  • Must be able to lift up to 50 lbs.

COMPENSATION: $31.25 - $36.06 / hourly

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

NOTE - As a US Federal Contractor, Silvus Technologies requires that ALL candidates being considered for employment for any position (regardless of level) MUST be a U.S. Person (permanent resident or citizen).  Stricter U.S. Citizen ONLY requirements (needed for some Engineering or R&D roles) will be included in the Required Qualifications section of the posted position. This does NOT apply to international positions; only job postings for positions located in the US.

 

Basic Requirements

• High School Diploma or GED.

• 3+ years of experience in installing, troubleshooting, and/or maintaining software and hardware installations, upgrades, and related procedures.

• Must be a U.S. Citizen due to clients under U.S. government contracts.

• All employment is contingent upon the successful clearance of a background check and drug test.

Travel Requirements

10-25%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.