- Location
- Johor Bahru
- Department
- DC Operations
- Seniority
- Manager
- Experience
- 5+ years
- Source
- Greenhouse
Description
Want to be a part of Asia Pacific & Middle East's (APME) largest, most innovative, and rapidly growing data centre company?
AirTrunk is a technology company with a powerful purpose - to scale and sustain the relentless growth of the region’s digital future. We do this by continuously redefining and delivering hyperscale data centres that meet the needs of our customers - the world’s most transformational companies. And we’re doing so sustainably, for today and tomorrow.
Having opened Australia’s first and largest hyperscale data centres in 2017, we set our eyes on rapid expansion and now operate a platform of hyperscale data centres across the APME region. With backing from our investors, including Blackstone, this is just the beginning…
Come join the A-Team at AirTrunk, where the cloud meets the ground.
A Snapshot
As the Building Services Manager, you will report to the Operations Director, and work closely with the rest of the Operations team, making your mark in a number of ways:
- Responsible for physical security operations on site, managing the 24x7x365 outsourced security personnel team
- Lead all aspects of building operations and soft services, including cleaning, gardening, and grounds maintenance
- Work closely with technical and facilities teams on all property related matters.
Please note, this role will be based in our data centre in Johor Bahru.
Your Day to Day
- Support the Operations Director in the management of physical security services at the property, including Landlord (AirTrunk) and customer areas
- Contract manage a team of security staff to perform security services including access control, visitor registration, and patrolling etc. to ensure the security services are up to the required standard and AirTrunk’s policy
- Review existing operation policies and procedures in compliance with internal guidelines, all applicable laws, regulations, standards and best industry practice
- Handle emergency situations, supervise and ensure accurate execution of emergency response procedures, including at a user level or on security IT systems
- Coordinate baseline security clearance requirements for core facility staff
- Run all soft services at the facility, such as cleaning, waste, landscaping, pest control, hydraulics, maintenance repairs, and any other front of house facilities; lifts, gates, roller shutters etc.
- Establish and maintain agreements for services listed above, including setting and monitoring critical metrics
- Conduct regular property inspections to ensure overall cleanliness and upkeep of good property operations
- Responsible for AirTrunk and customer’s facilities or access requests regarding; loading dock, office, or storage areas
- Handle complaints and inquiries, and maintain good relationships with customers
- Coordinate with other departments/teams for R&M requests, projects, and EH&S matters
- Ensure change management processes are strictly adhered to
- Ensure compliance with site-held accreditations, including, but not limited to, ISMS, SOC2, PCI
- Gather quotes and issue work orders
Requirements:
- 5+ years of experience in facilities/property/building operations, or front of house services
- Proficiency in English and Bahasa Malaysia is a must and proficiency in Mandarin / Tamil is a plus
- Experience managing 3rd party service providers; setting and managing KPIs, negotiating contracts and pricing for services
- Opex and/or Capex budget management experience
- Experience supervising, mentoring, and training junior staff
- Experience developing or implementing processes
- Familiarity in working with Customer Portals, and at the user level on Security networks (ex accessing CCTV archive data).
- Effective key partner management experience
- Strong customer-centric approach, and ability to drive front-line staff attitude change
- Ability to deliver effective presentations
- Familiar with local regulations and standards
- General knowledge in repair & maintenance and health and safety.
- Able to think out of the box and challenge status quo
- Experience in environmental and sustainability management such as UL2799 is a plus
- Incredibly flexible and forward-thinking and energized by change