Description

The Case Manager must be able to lead a team of case managers and have experience working with the homeless or impoverished, implement and lead guest-driven services designed to cure homelessness, foster collaboration with staff and provide leadership and maintain a case load. This position reports to the Director of Case Management.

Essential Functions

Foster Collaboration with Program Management:

· Collaborate with Program Management via constant communication and assessment of the needs of guests:

· Foster a solution-focused environment that is fair and consistent, with the intention to engage guests; maintain a professional culture that promotes teamwork with empathy for guests.

· Provide high quality service to guests by working alongside program management while carrying a case load, fostering a

 team-based work environment;

· Ensure funders’ case management requirements and outcomes are met;

· Respond to off-duty phone calls requiring direction.

· Provide leadership that contributes to guest success:

· Champion the programs at Magdala House and seek and suggest ways to improve processes and procedures;

· Mediate and resolve guest complaints and grievances; ensure Site Staff and management understand policies and procedures and fairly and consistently apply and uphold them in order to provide a safe, orderly and caring environment that complies with HUD, Fair Housing, OSHA, and ADA regulations;

· Effectively disseminate updated resource and referral information to executive leadership and program management through various communication channels such as email, phone, text, and meetings;

Manage Cases:

• Align and implement policies and procedures, goals and outcomes.
• Ensure data integrity and accurate reporting;
• Review guest intake data for accuracy and completion
• Ensure case notes are up-to-date and accurate for team.
• Provide technical recommendations and process improvements to ensure data integrity.

Requirements

· Skilled at conflict resolution, time management, and organization;

· Professional appearance and demeanor; ability to set and maintain professional boundaries;

· Ability to be fair and decisive, ascertaining facts without bias;

· Ability to provide focused, clear-headed direction to staff when conflict and emergency situations arise;

· Excellent written and verbal communication skills.

· This job primarily operates in a professional office environment however, occasional visits to sites, off-site venues and outside event areas in various weather conditions are expected. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

· Physical Demands

· The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move objects up to 10 pounds and occasionally lift and/or move objects up to 25 pounds unassisted. The employee must be able to self-transfer, climb stairs and move throughout the facilities, between buildings, and around the property. Close visual acuity to prepare and analyze reports and data. Visual acuity and physical ability to operate a motor vehicle.

This is a full-time position. Monday - Friday 8 am - 4 pm. Evening and weekend work may be occasionally required as job duties demand. Travel is primarily local during the business hours.

(Required)

· Bachelors degree and minimum of two-years relevant human services experience working with the under-served, impoverished and/or the homeless or an equivalent combination of education and experience;

· Intermediate to advanced computer skills in Word, Excel and Outlook;

· Minimum of one year of experience documenting case notes and data entry; highly accurate data entry skills.