Customer Service Representative

About ITT:

ITT is a leading manufacturer of critical components for harsh environments that serves fast-growing end markets in flow, aerospace and defense, energy and transportation. Building on our heritage of innovation, we partner with our customers to deliver solutions to the key industries that underpin our modern way of life.Headquartered in Stamford, CT, we have more than 11,700 employees globally with operations in ~40 countries and sales in more than 125. At our core is our engineering DNA, with 1,280+ engineers, 1,700+ active global patents and ~51 manufacturing locations.

 

Our businesses are organized in three distinct segments, each based around our core engineering DNA: 

 

Industrial Process: A global leader in centrifugal and twin-screw pumps and engineered valves for chemical, energy, mining, and industrial applications. Our leading brands include the iconic Goulds Pumps (with more than 175 years of history), Bornemann, Habonim, Engineered Valves, Rheinhütte Pumpen and Svanehøj. 

 

Motion Technologies: A global leader in brake pads (ICE and electrified brake pads) and shock absorbers (energy absorption solutions) for transportation applications. Our leading brands include Friction Technologies, KONI and Axtone.

 

Connect and Control Technologies: A leader in critical applications for the aerospace, defense and industrial markets, including harsh environment connectors and control components. Our leading brands include ITT Cannon, Enidine, Aerospace Controls and kSARIA. 

Position Summary

Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Essential Responsibilities

• Gather data to update and supply monthly data required for regional Demand ValueAdded Forecasting process including:
• Lead the Demand Planning Cycle by reviewing and pressure testing value addedDemand forecast with regional leaders and attend their confirmation
• Consolidate and input value added forecast into M2M
• Prepare presentation  for the Demand review addressing all gaps to previousforecasts 
• Attain approval of demand and gap closing plan
• Review approved demand plan and recommended actions with the Materials Manager // Planners.
• Regular communication with Customer Service, Sales Department, Customers,Planning, Materials to ensure plans and information are accurate.
• Gather historical data and prepare the documents required to support reporting.
• Ensure forecasted volume is shared and acknowledged by all appropriatestakeholders (consensus forecast).
• Manages the monthly Demand Planning work to ensure that the process is executed as per the defined cycle
• Monitors Sales execution vs. established forecast/budgets
• Monitors Forecast accuracy
• Workwith product management to ensure that new product launches are includedand measured against the demand plan
• Drivea culture of best practice sharing and continuous improvement
• Be an integral part of a talent advantaged company consistently winning throughour people
• Provide support for organizational transformation and change

Position Requirements

EDUCATION:              Engineering Degree, Administration Degree

 

EXPERIENCE:             3 years of experience in similar position

         

ADDITIONAL KNOWLEDGE:          Customer service, demand tracking, reporting KPIs, participating in plans for recovery.

 

 

LANGUAGES:          100% Bilingual – English