IT Analyst

Description

Ascent Lifting is seeking an IT Analyst I to join our growing internal IT team. This is a hands-on role supporting end users and infrastructure across our 40+ branch locations. You'll work closely with the IT Director and fellow analysts to keep our systems running smoothly while gaining exposure to a broad enterprise environment.

KEY RESPONSIBILITIES

• Provide Tier 1/2 helpdesk support via our HaloITSM ticketing system, resolving hardware, software, and connectivity issues in a timely manner
• Support and maintain SonicWall firewall appliances, including rule management, SDWAN, VPN configuration, and troubleshooting
• Assist with LAN/WAN networking tasks including switch configuration, VLAN management, and branch connectivity (fiber + 4G/5G failover)
• Support endpoint management using NinjaOne RMM
• Assist with Microsoft 365 administration (user provisioning, licensing, Exchange, Teams)
• Support desktop deployments and refresh cycles
• Contribute to IT documentation in Hudu
• Assist with monitoring and response for SentinelOne endpoint security alerts
• Support Citrix virtual desktop environment and VoIP (3CX/Yealink) as needed
• Participate in after-hours maintenance windows and on-call rotation as required

REQUIREMENTS

• 1–3 years of experience in a helpdesk, desktop support, or IT analyst role
• Hands-on experience with SonicWall firewalls (VPN, NAT, firewall rules, diagnostics)
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, routing)
• Experience supporting Windows 11 endpoints in a domain environment
• Familiarity with Microsoft 365 administration
• Strong troubleshooting skills and a customer-first mindset
• Ability to work independently and manage multiple priorities
• Excellent communication skills — written and verbal

NICE TO HAVE

• Experience with NinjaOne, HaloITSM, or similar RMM/PSA tools
• Familiarity with Citrix, VMware, or Azure
• SonicWall certification (SNSA or SNSP) a plus
• CompTIA Network+, Security+, or similar certification
• Experience supporting multi-site or distributed environments

Compensation and Benefits

• $65K - $75K Annual Base Salary 
• Vacation and Sick Leave
• 9 Holidays and 1 Floating Holiday
• 401k and 401k Match
• Phone Allowance
• Medical, Dental, Vision, Life, Voluntary Life, Long and Short-Term Disability, Hospitalization, Critical Illness, Accident and Pet Insurance