Medical Administrative Assistant - Pediatric Neurology

Cortica is looking for a Medical Assistant to join our growing team!

We are a rapidly growing healthcare company pioneering a unique, multispecialty approach to the treatment of pediatric neurodevelopmental differences. We serve a variety of patient populations including individuals with autism spectrum disorder, developmental delays, sensory processing disorder, articulation challenges, ADHD, anxiety, cerebral palsy, down syndrome, learning disorders, and more. Our care model, driven by insights and technologies from emerging neuroscience, brings together clinicians from a range of disciplines to design and deliver comprehensive care to children. Because the heart of Cortica's mission is direct patient care, the skill and compassion of our staff are crucial to achieving extraordinary experiences and outcomes for the families we serve. 

We believe a great culture attracts great people. We also believe that great culture and great people working together can change the world. Our hopes and dreams are bold and ambitious. Our mission is to design and deliver life-changing care – one child, one family, one community at a time. Ultimately, we envision a world that cultivates the full potential of every child. At Cortica, every team member in every role is instrumental in bringing our mission and vision to life. Cortica is an equal opportunity employer. 

What will you do? 

• Assist with check in of in person and telehealth patients. 
• Serve as the primary assistant to the physicians and nurse practitioners at the practice, including chart preparation and between visit support. 
• Provide neuromodulation education and support to patients in accordance with Cortica’s standardized operating procedures (including Cranial Electric Stimulation, Endeavor, and at some Cortica locations, Transcranial Magnetic Stimulation) 
• Order and track labs, genetic tests, and imaging. 
• Intuit and anticipate the needs of medical staff. 
• Perform a wide variety of clerical procedures that require independent judgment, ingenuity, and initiative. 
• Know how to navigate a complex medical environment. 
• Understands the lines of communication, handles communications properly, and is dependable and collaborative. 
• Act as a liaison between the patient and billing department, and to enhance account receivables, resolve outstanding issues and/or patient concerns. 
• Work with staff and understands appropriate scheduling process, willing to learn procedures/patient preps. 
• Assist Clinical office staff with scheduling issues in a timely manner. 
• Call in prescriptions, and process prescription denials. 
• Create new patient records, upload documents, and maintain accuracy in EMR with physical records. 
• Coordinate EEG referrals. 
• Prepare items for presentations as needed by the medical team. 
• Help with special projects and last-minute urgent assignments from leadership. 
• Complete forms for patients, email patient appointment follow-up (supplement lists, nutrition guides, information links, etc.). 
• Coordinate medical scheduling, SDRC scheduling, and maintain appropriate spreadsheets. 
• Apply company policies and procedures and coordinate administrative matters with colleagues in all offices in a diligent and professional manner. 
• Proceed with any other administrative duties that may be required by Dept. Heads or your Supervisor. 

What you know 

• You have a high cognition for problem solving with a strong sense of preparation and maintaining a constant state of readiness. 
• You possess 2-years experience in a patient-facing pediatrics or family Practice setting. 

Your Compensation & Benefits

Cortica cares deeply about the well-being of each team member! The culture and experience we create for our employees are of the utmost importance to us. We offer a wide range of benefits. Among the benefits offered by the company are medical, dental, and vision insurance, 401Ks with company matching and rapid vesting, paid holidays and wellness days, life insurance, disability insurance options, tuition reimbursements for professional development and continuing education, and referral bonuses.

The base pay range for this opening is $18.32 - $22.90 an hour. According to your skill level, relevant experience, education level, and location, you will receive compensation that fits appropriately within the range.