Office Specialist

Why Work at BYU   

As the flagship higher education institution of The Church of Jesus Christ of Latter-day Saints, Brigham Young University (BYU) strives to be among the exceptional universities in the world. At BYU, we are devoted to our faith and to our students. We take an active role in the University's Mission: "To assist individuals in their quest for perfection and eternal life.” 

Our unique mission, deeply rooted in the Gospel of Jesus Christ, provides countless ways to serve and make an impact. This, along with our remarkable culture of belonging, weekly devotionals, and endless opportunities for learning and growth—all situated within a beautiful and historic campus—make it hard to imagine a more inspiring place to work. 

Brigham Young University strongly prefers to hire faithful members of The Church of Jesus Christ of Latter-day Saints.

Job Title: Office Specialist/Customer Consultant

Shift Time: Monday - Friday 11 am to 5 pm.

Job Summary

• Work at the front desk as a receptionist and supervises the other receptionists in their duties. Act as an assistant to the Director as help is needed.  In charge of all the proofing for the print department. 
• As a Customer Consultant this position will take many of the customers that come in the door to assist them.  This position provides estimates to the customer and then puts their work into production.  This position is then responsible to the customer for the work submitted. 
• This position also assists in note taking in management and other supervisor meetings.

What you'll do in this role:

Customer Support

• Meet with customers who come to Print Service with printing requests
• Understand customer printing requirements
• Answer telephone calls dealing with advanced job printing, answers queries on press limitations or about how to prepare materials for printing
• Communicate with customer during job production
• Ensures the customer has a chance to proofread a digital proof, see a dummy of the layout, and review the job for content and color
• Follow up with customers to ensure they are satisfied with the products delivered
• Assigns each job a number and writes up job specifications for each order Determine materials, supplies, and production time needed for each job and order
• Create print job estimates and plans based on customer needs
• Ensures effective movement of job through the printing process
• Educates the customer about new processes in printing and the best procedures for producing a quality piece in our shop
• Assures that the printing job will meet the purpose and budget of the customer
• Schedules each job, in collaboration with appropriate foreman, for the most efficient workflow throughout the printing process
• Makes daily checks on job progress and meets three times a week with the production foreman to maintain delivery schedules
• Monitor job production – work with production employees to ensure that print jobs are on schedule and produced to the highest quality.
• Resolves any problems that may occur
• Trouble shoots issues regarding quality, materials, procedures, processes, and deadlines.
• Assists customer consultants and other employees as requested

Office Assistant Duties

• Takes notes during weekly meetings, helping to manage schedules, etc.
• Monitors and communicates availability of conference rooms
• Orders office supplies
• Trains student employees in front office responsibilities
• Manages student schedules to ensure adequate coverage of the receptionist area
• Assists customer consultants and other employees as requested

Promotes Quality Printing in the BYU Community

• Proactively seek out new opportunities, markets, and accounts to print and mail new products
• Be a good steward and provide high quality service to the university community
• Other related duties as may be necessary

What qualifies you for this role:

Minimum required: 

• A firm commitment to the Mission of BYU
• Two (2) years experience in an office setting

Preferred:

• Bachelor of fine arts degree in graphic design or related field, plus one (1) year of professional graphic design experience or office experience

What we offer in return:

Required Documents:

All Staff positions require a resume.

Refer to the Job Posting for any additional required documents.

Members of The Church of Jesus Christ of Latter-day Saints must hold and be worthy to hold a current temple recommend.

Brigham Young University is an equal opportunity employer, including disability and protected veteran status.

Brigham Young University (BYU) is widely recognized not just for its world-class education, but for its deep commitment to inspired religious values. Gathered together in a Christ-centered atmosphere, BYU employees are a vital part of a community of belonging, where we value the experiences, perspectives, and talents of each individual. If you share in our devotion to faith and to excellence, we have a place for you here at BYU!