Credits & Collections Customer Account Executive (960)

ABC Supply is North America’s largest wholesale distributor of exterior and interior building products.

ABC Supply is proud to be an employee-first company. In fact, we have won the Gallup Exceptional Workplace Award every year since its inception in 2007, and Glassdoor has named us one of the best places to work in the country. Be part of a company that recognizes your talents, rewards your efforts, and helps you reach your full potential. At ABC Supply, we have YOUR future covered.

We are currently seeking the right individual to add as a Customer Account Executive in our Customer Financial Services Department located in Beloit, WI.  If you have experience in customer service, collection of accounts receivable and negotiations, this is the position for you!

As a Customer Account Executive, your primary objective is to achieve maximum collections, and minimum bad debt write offs within a Collection Zone, while following the company credit policy and being consistent with the overall business objectives of the region.  You must establish effective working relationships with our customers and, within ABC, with Branch Managers, Sales Personnel, Region Team Members, NSC support personnel, and other CFS team members.

Under the direction of the Customer Financial Services Director and/or Manager, some responsibilities include, but are not limited to, the following:

• Assume direct collection responsibility for a collection zone, averaging approximately 3000 accounts with exposure in excess of $30 million
• Recommend the suspension of credit privileges to the Branch Managers, and using discretion, elevate disagreements to the Customer Financial Services Manager
• Ensure that all necessary steps are taken to preserve lien/bond rights where necessary
• Using discretion, execute lien waivers, or approve the execution of lien waivers by a Branch Manager
• Assist in the resolution of Customer disputes effecting payment, and where appropriate, contact Inspyre Solutions to open a file
• Notify A/R Associates and Branch Managers of payment misapplication issues and ensure that these issues are resolved in a timely fashion.
• Using discretion, elevate complex collection situations in excess of $50,000 to the CFS Manager
• Recommend the placement of accounts with third party agencies, or attorneys
• Report to the Customer Financial Services Director or Manager, and Branch Manager, on the status of their assigned portfolio
• Negotiate payment arrangements with distressed debtors with the approval of the Branch and Customer Financial Services Director or Manager
• Assist Branch Managers in developing effective action plans to maintain the aging of accounts receivable at a satisfactory level and condition
• Other similar duties as assigned

Knowledge & Competencies (Skills & Abilities):

Prefer a Bachelor’s degree in Business Administration, or Finance, or equivalent experience, and two years experience in Commercial Credit and Collections, ensuring basic knowledge of effective collection practices, collection laws, construction liens and bonds. Must possess good communication skills, knowledge of Windows, Excel, Access, Outlook, and be an effective negotiator.

Benefits may include:

• Health, dental, and vision coverage - eligible after 60 days, low out of pocket
• 401(k) with generous company match - eligible after 60 days, immediately vested
• Employer paid employee assistance program
• Employer paid short term and long-term disability
• Employer paid life insurance
• Flex spending
• Paid vacation
• Paid sick days
• Paid holidays

Equal Opportunity Employer / Drug Free Workplace

​ABC Supply values diversity and we actively encourage women, minorities, and veterans to apply.