IT Analyst

Hiring Manager: Hugo Jose Serva Rodriguez

Recruiter: Aislinn Roche

# ABOUT THE ROLE

# The role of IT Analyst is to work with users across the business to ensure effective computer/end-point/systems operations so that end users can accomplish business tasks. This includes prioritizing, documenting, and actively resolving end user service requests.

In this role you will be responsible for providing end user services, leading the roll out and implementation of technical solutions and infrastructure at a local level, in partnership with the Global and Regional IT teams

This role is based in Mascot, Sydney and will report to the Head of IT, ANZ

# KEY RESPONSIBILITIES

• Provide responsive, high-quality technical support to employees across Australia and New Zealand, delivering an exceptional end-user experience.
• Troubleshoot and resolve incidents and service requests across PCs, laptops, mobile devices, printers, Microsoft 365, applications, networks, Windows operating systems and other local and global systems.
• Provide remote technical support to employees across the ANZ region.
• Support employees to confidently use technology through ongoing guidance, training and new-hire IT orientation.
• Manage and prioritise requests through the IT Service Centre, ensuring users are kept informed of progress and resolution.
• Identify opportunities to improve the end-user experience, streamline processes and enhance the efficiency of IT services.
• Partner with Regional and Global IT teams to coordinate and implement new technologies, tools and infrastructure.
• Support local technology projects and initiatives from planning through to implementation.
• Manage multiple priorities, balancing day-to-day technical support with projects and business-critical requirements.
• Coordinate IT purchasing requirements and manage purchase requisitions as required.
• Support the planning, management and budgeting of IT equipment and technology requirements.
• Maintain effective communication with stakeholders, providing clear and timely updates on incidents, requests and projects.
• Ensure IT activities are performed in accordance with relevant company policies, security requirements and regulatory standards.
• Collaborate closely with IT colleagues locally, regionally and globally, sharing knowledge and contributing to a strong team environment.
• Support other Boston Scientific locations where required, which may include domestic and international travel.
• Provide occasional after-hours or weekend support where business requirements or technology implementations require it.

# KEY COMPETENCIES REQUIRED FOR SUCCESS

Relationship Building

Establishes and maintains strong relationships internally and externally. Contributes to a culture of respect, diversity, and inclusion. Earns the respect and trust of others through effective interpersonal skills, integrity and authenticity.

Customer Focus

Identifies internal/external customer needs and ensures the effective delivery of high quality solutions, products, and services that meet or exceed customer expectations.

Planning & Execution

Implements initiatives and objectives that align with individual or team goals. Carries out initiatives with clear deliverables, milestones, accountabilities and measures of success

Pursues all assignments and projects until completion, following through on assignments to ensure successful completion

Adaptability

Responds resourcefully, flexibly, and positively when faced with new challenges and demands. Moves forward productively and optimistically under conditions of change or uncertainty.

Innovation

Generates new ideas and approaches in order to support meaningful innovation. Leverages knowledge, best practices, and continuous improvement to create value.

YOUR EXPERIENCE AND SKILLS

• A degree in Computer Science, Information Technology or a related discipline, combined with approximately five years of relevant IT experience.
• Demonstrated experience in an IT support or technology role with a strong customer service and end-user focus.
• Strong knowledge of Windows 10/11, macOS and Microsoft 365 applications.
• Hands-on experience supporting PCs, laptops, mobile devices, printers and other end-user technology.
• Experience with technologies such as Microsoft Intune, Active Directory/Entra ID, SCCM, networks, server and storage infrastructure, and IT ticket management systems.
• Working knowledge of technologies such as Windows Server, TCP/IP, LAN/WAN, VPN, VOIP and networking environments.
• Strong remote troubleshooting, analytical and problem-solving skills, with the ability to diagnose issues and identify practical solutions.
• Excellent communication skills and the ability to translate technical information into clear, accessible language for both technical and non-technical audiences.
• Strong collaboration and influencing skills, with the ability to build trusted relationships with employees, stakeholders and technology teams at all levels of the organisation.
• Effective organisation, project management and time management skills, with the ability to balance competing priorities.
• A growth and continuous improvement mindset, with the curiosity to explore new technologies, challenge existing ways of working and identify opportunities to deliver better outcomes for users and the business.
• A proactive and innovative approach, with a willingness to learn, experiment and embrace change in an evolving technology environment.
• An understanding of commercial business environments, ideally within a product sales or global matrix organisation.

WHY CHOOSE US?

• Great Place To Work Certified in 2024 & 2025
• Best Workplaces for Women in 2024 & 2025
• Inclusive Employee Resource Groups
• 2 Wellbeing Days per year
• Discounted health insurance
• Ability to purchase additional Annual Leave
• Employee Stock Purchase Plan
• Access to Employee Assistance Program

WORK MODEL, SPONSORSHIP, RELOCATION

At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model requiring employees to be in our local office at least three days per week.

Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time.

Relocation assistance is not available for this position at this time.

Requisition ID: 637516