Verification Specialist

Description

Position Summary:

Benefit Verification Specialists’ responsibilities include but are not limited to tasks that require the ability to collect data from our facilities, such as patient name, DOB, member ID #, subscriber name/DOB. In addition, the best candidate for this position will be experienced in customer service and behavioral health. A Benefit Verification Specialist oversees the company's process for determining the best route to obtain benefits for the specified facility in a timely fashion, while following through the VOB (Verification of Benefits) workflow to make the admission process and data collection as streamline as possible.

Essential Duties:

• Efficient with Outlook / Microsoft Office Suite
• Data entry into VOB 
• Ability to utilize insurance portals to collect basic demographic information such as correct spelling of name, address, policy information, DOB, group number etc.
• Ability to utilize tracking software for all VOB management - Monday
• Complete any verification of benefits submitted by facilities, respond to email thread, upload to OneDrive once completed and upload and mark complete in the tracking program called Monday

Requirements

Minimum Qualifications:

• High School diploma or equivalent – some work history may be able to be substituted if necessary
• Proven interpersonal skills with the ability to interface effectively both internally and externally with a wide range of people including insurance companies, office staff, facility operators and other staff as needed

Key Competencies:

• Proven reliability when adapting to new experiences
• Required ability to follow standard operating procedures for role
• Solid understanding of insurance policies or the ability to catch on in a timely fashion
• Must have the ability to multitask and manage time effectively without consistent oversight
• Excellent written and verbal communication skills 
• Ability to remain organizationally effective and delegate / complete tasks in a first in first out manner

Work Environment:

General office setting for third-party billing and collections staff. There will be no daily face-to-face interactions with facility staff, operators, or patients. This position is an in-office / in-person position.

Benefits Include:

• Medical, Dental, Vision, Life
• Employee Assistance Program
• 401k Match
• Paid-Time Off 
• Sick Time
• Holiday Pay