Specialist, Compensation & Benefits and Operations

About the Team: 
The Compensation & Benefits and Operations team plays a vital role in enabling our people strategy and business objectives. We manage end-to-end payroll operations, benefit programs, and HR administration to ensure compliance, efficiency, and exceptional employee experience. Beyond core operations, our team leads HR digital transformation initiatives, leverages workforce analytics, and champions continuous process improvements to deliver strategic insights and scalable HR solutions across the organization.
 

Purpose of the Position:
We are seeking a forward-thinking and analytical Specialist, Compensation & Benefits and Operations to elevate our HR operations, workforce analytics, and digital transformation. In this role, you will drive operational excellence by reengineering core HR processes, delivering actionable business insights, and leveraging AI-enabled innovations to inform organizational strategy and enhance employee experiences.

In this role, you will: 

C&B Operations & HR Projects

• Support annual performance and compensation review cycles (salary reviews, bonuses, promotions), managing data consolidation and system updates.
• Assist in core C&B operations, including monthly payroll support, internal/external HR audits, year-end tax filings, rental reimbursement compliance, and leave management.
• Support key strategic HR projects and perform ad hoc duties as assigned by leadership.

HR Systems & Digital Innovation

• Serve as primary steward for HRIS and peripheral applications, ensuring high system uptime, data governance, and strategic alignment with business objectives.
• Collaborate with the Product & Technology team and external vendors to lead User Acceptance Testing (UAT) and execute seamless system upgrades, portal enhancements, and digital workflows. 
• Champion process automation and introduce AI-enabled capabilities to streamline routine HR tasks and improve operational efficiency.

People Analytics & Reporting

• Deliver accurate, comprehensive, and timely HR analytics reports and executive dashboards on a regular schedule.
• Continuously refine data models, report formats, and metrics based on stakeholder feedback to provide actionable business insights to leadership.

Documentation, Training & Knowledge Management

• Develop and maintain comprehensive standard operating procedures, user instruction manuals, and documentation on internal knowledge bases.
• Deliver technical support and user training to HR staff and internal stakeholders to drive adoption and optimal utilization of HR platforms.

Skills and Experience that will lead to success:

• Bachelor’s degree in Human Resources Management, Information Technology, Business Analytics, or a related field.
• Minimum 5 years of relevant experience in a multinational corporation or large conglomerate.
• Hands-on system experience with HRIS and payroll will be advantageous.
• Proven track record in digital transformation, process automation, or AI-enabled initiatives within HR or business operations.
• Good team player with strong interpersonal skills, and able to collaborate with different teams and external vendors.
• Strong customer service mind-set, and able to work independently with a strong sense of responsibility.
• Well versed with Hong Kong Employment Ordinance and related regulations.
• Excellent command of written and spoken English, Cantonese, and Mandarin.

Work location will be at Causeway Bay office.

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