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- Location
- Portage (IN), United States of America
- Type
- Full-time
- Department
- IT
- Source
- Workday
Description
Responsibilities:
- Technical customer support and service for national customers in the Welding business segment and internal interfaces
- Recording, documenting, and handling support cases in accordance with process standards, including the continuous forwarding of customer feedback
- Coordinating, delivering, and documenting technical services following management approval (e.g., service assignments, trade show participation, customer events, and training)
- Proactively sharing expertise within the national support team and across relevant departments
- Creating, translating, and adapting technical documentation and training materials to meet national and regional requirements
- All other duties as assigned by management (e.g. nomination for projects/desks)
Requirements:
- Technical education
- Additional professional qualifications obtained through continuing education or several years of professional experience
- Professional experience in technical support
- English language skills and/or local language at a level appropriate for the position
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