- Location
- Ajman, Ajman, United Arab Emirates · published
- Type
- Full-time
- Department
- IT
- Source
- Workable
Description
Key Responsibilities
• Receive, diagnose, and resolve incidents and service requests through the approved ITSM platform.
• Support laptops, desktops, operating systems, Microsoft 365, printers, peripherals, and standard apps.
• Provide user-account, access, password, and Microsoft 365 support within security controls.
• Configure, deploy, replace, and recover endpoint devices and maintain asset records.
• Support meeting rooms, conferencing equipment, and common workplace technology.
• Escalate unresolved or specialist issues with complete diagnostics and evidence.
• Maintain knowledge articles, resolution notes, and recurring-issue records.
• Follow security, confidentiality, and data-handling requirements across all assigned locations.