Fire Protection Service Manager

Description

Fire Protection Service Manager

Company: Reliable Fire & Safety

Location: Charlotte, NC / Surrounding Areas

Job Type: Full-Time

Experience: 10+ Years in Fire Protection

About Reliable Fire & Safety

Founded in 1986, Reliable Fire & Safety is a family-owned fire protection and life safety company serving businesses throughout North Carolina and South Carolina.

For nearly 40 years, the company has built a reputation for responsive service, technical expertise, and comprehensive fire protection solutions. Services include fire extinguishers, fire alarm systems, fire sprinklers, emergency lighting, and fire suppression systems.

As an independently owned company, Reliable Fire & Safety offers a more personal working environment where employees are valued, customer relationships matter, and quality service remains a top priority.

Position Overview

Reliable Fire & Safety is seeking an experienced Fire Protection Service Manager to oversee daily service operations, lead and support service technicians, manage permitting and compliance requirements, and assist with the company's continued growth.

The ideal candidate will have at least 10 years of experience in the fire protection industry, including previous management experience and a strong understanding of service operations, permitting processes, and applicable fire protection codes.

This is a hands-on leadership position. While the primary responsibility will be managing the service department, we're looking for someone who isn't afraid to roll up their sleeves and assist technicians with service calls, troubleshoot issues in the field, or support the sales team when needed.

The right candidate will be an experienced leader who can keep operations running efficiently, develop employees, maintain strong customer relationships, and lead by example.

Key Responsibilities

Service Department Management

• Oversee daily operations of the fire protection service department.
• Manage, schedule, and support service technicians.
• Coordinate service calls, inspections, maintenance, and repair work.
• Ensure jobs are completed efficiently, safely, and to company quality standards.
• Monitor technician productivity, service quality, and customer satisfaction.
• Train, mentor, and provide technical guidance to service technicians.
• Help improve departmental processes, scheduling, and overall operational efficiency.
• Address customer concerns and ensure timely resolution of service issues.

Permitting & Compliance

• Manage and coordinate permitting processes for applicable fire protection projects and services.
• Work with local authorities having jurisdiction (AHJs) to ensure proper permitting and approvals.
• Coordinate required inspections, documentation, and regulatory requirements.
• Ensure work complies with applicable NFPA standards, fire codes, and local regulations.
• Maintain accurate records related to permits, inspections, and compliance.
• Help ensure service operations meet safety and quality standards.

Hands-On Technical Support

• Assist technicians with service calls when additional support is needed.
• Troubleshoot technical issues and help resolve challenging service problems.
• Provide hands-on assistance with inspections, maintenance, and repairs as necessary.
• Serve as a technical resource for the service department.
• Lead by example and support the team in the field when needed.

Sales & Customer Support

• Assist the sales team with technical questions, estimates, proposals, and service recommendations.
• Help identify additional service opportunities with existing customers.
• Meet with customers to discuss service needs, resolve concerns, and recommend solutions.
• Work closely with sales representatives to ensure customer expectations are met.
• Support business development efforts and long-term customer relationships.

Qualifications

Required:

• Minimum of 10 years of experience in the fire protection or life safety industry.
• Previous management or supervisory experience within the fire protection industry.
• Strong understanding of fire protection service operations and technician management.
• Experience managing permitting processes and working with local AHJs.
• Knowledge of applicable NFPA standards, fire codes, and regulatory requirements.
• Strong technical understanding of fire protection equipment and systems.
• Ability and willingness to assist with hands-on service work when needed.
• Experience supporting customers, resolving service issues, and coordinating with sales teams.
• Strong leadership, organizational, and problem-solving skills.
• Excellent communication and customer service abilities.
• Valid driver's license.

Preferred:

• Previous experience as a Fire Protection Service Manager, Operations Manager, or Service Supervisor.
• Experience with fire extinguishers, fire suppression systems, fire alarms, or fire sprinkler systems.
• Relevant fire protection certifications or licenses.
• Experience with estimating, proposals, and customer account management.
• Experience training, mentoring, and developing service technicians.

Compensation & Benefits

• Compensation: Competitive salary based on experience and qualifications.
• Medical Insurance: Medical coverage with a company contribution toward an HSA plan.
• Dental Insurance: Optional coverage available.
• Vision Insurance: Optional coverage available.
• Life Insurance: Optional coverage available.

Why Join Reliable Fire & Safety?

Reliable Fire & Safety offers the opportunity to join an established, family-owned company with nearly four decades of experience serving customers throughout the Carolinas.

Unlike larger corporate organizations, Reliable Fire & Safety provides a more personal working environment with ownership that genuinely cares about its employees and their well-being.

This position offers the opportunity to take ownership of a service department, lead and develop technicians, oversee important operational processes, and contribute directly to the company's continued success.

If you're an experienced fire protection professional who understands how to manage a service department, navigate permitting requirements, and isn't afraid to step in and help your team when needed, we'd like to hear from you.