Veterinary Client Service Representative

Department: Receptionists

Employment Type: Full Time

Location: Huntington, New York

Compensation: $19.00 / hour

Description

Some of the responsibilities you will own in this role:

• Welcoming clients and patients with professionalism, empathy, and compassion.
• Managing high-volume phone calls while recognizing and promptly escalating urgent patient needs to the medical team.
• Coordinating emergency walk-ins and specialty appointments.
• Accurately registering patients, collecting client information, and maintaining electronic medical records.
• Gathering patient information and relevant histories for the medical team.
• Processing invoices, payments, deposits, and other financial transactions accurately.
• Communicating with veterinarians, technicians, and fellow CSRs to support patient flow and efficient hospital operations.
• Relaying veterinarian-approved discharge instructions, follow-up information, and patient updates to clients.
• Helping clients navigate appointments, hospital procedures, and financial discussions with patience and professionalism.
• Maintaining a clean, organized, and welcoming reception area.
• Supporting teammates and adapting to changing priorities throughout each shift.

Preferred Qualifications

• Minimum 2 years of experience as a Veterinary Receptionist, Veterinary Client Service Representative, or Veterinary Medical Receptionist.
• Previous experience working in a veterinary hospital.
• Excellent verbal and written communication skills, with the ability to navigate sensitive client interactions.
• Strong multitasking, organizational, and problem-solving abilities.
• Exceptional attention to detail, particularly when handling medical records, patient information, and financial transactions.
• Ability to remain calm, compassionate, and professional during emergencies and emotionally challenging situations.
• Confidence navigating multiple computer systems, including veterinary practice management software.
• A reliable, collaborative attitude and willingness to support the entire hospital team.

• Previous experience in an emergency veterinary hospital.
• Previous experience in a specialty veterinary hospital.
• Strong understanding of veterinary terminology, hospital workflows, and client education.

• This is a full-time, evening-shift position, with the following anticipated schedule:
  • Monday: 4:00 PM – 11:00 PM
  • Tuesday: 4:00 PM – 11:00 PM
  • Thursday: 4:00 PM – 11:00 PM
  • Friday: 12:00 PM – 9:00 PM
  • Saturday: 12:00 PM – 8:00 PM

• Sitting, standing, walking, bending, and moving throughout the workday.
• Lifting or assisting with items weighing up to 50 pounds, with additional assistance or appropriate equipment when needed.
• Assisting with patient transport when appropriate and under the direction of the medical team.
• Working around animals of various sizes and temperaments.
• Working in an environment where animal dander, fur, saliva, urine, feces, blood, disinfectants, and medical odors may be present.
• Maintaining professionalism and attention to detail despite frequent interruptions and changing priorities.
• Reasonable accommodations are available for qualified individuals to perform the essential functions of the position.

Benefits

• Competitive Compensation – $19.00/hour, based on experience, skills, and qualifications. 
• Cohesive Training & Career Development – Gain access to ongoing learning opportunities and career growth programs. 
• Comprehensive Health Benefits – Medical, dental, and vision coverage to support your well-being. 
• Exclusive Pet Care Discounts – Significant savings on pet exams, treatments, and boarding. 
• Generous Paid Time Off – Recharge with paid vacation and personal days. 
• 401(k) with Company Match – Invest in your future with our retirement savings plan.