Senior Solution Advisor - Workplace

About us

At Datacom, we combine technology, expertise, and talented people to help organisations thrive in a rapidly changing world. As one of Australasia's leading technology providers, we work with customers across industries to solve real-world problems and deliver meaningful outcomes.

Whether we're supporting governments, enterprise organisations, or growing businesses, we're committed to creating meaningful outcomes for our customers, communities, and each other.

About the Role

The Senior Solution Advisor – Workplace is a senior individual contributor responsible for translating complex customer workplace requirements into commercially viable, scalable and deliverable managed services solutions.

The role has a strong presales focus, with more than 50% of the position dedicated to solution design, pricing and costing, proposal development, and preparing high-quality responses for complex Modern Workplace opportunities.

Working closely with customers, sales teams and technical specialists, the Senior Solution Advisor gathers and validates requirements across end-user computing, Microsoft 365, endpoint and device management, identity, collaboration, mobility and workplace support services. You will evaluate solution options and develop workplace solutions that balance user experience, security, operational supportability and commercial outcomes.

You will engage directly with customer stakeholders to understand their workplace strategy, current environment, service challenges and future requirements, translating these into clear and compelling solution recommendations. Operating within a team led by a Team Leader, you will work autonomously, provide technical and commercial guidance to peers, and take ownership of solution and proposal deliverables.

What you'll do

As a Senior Solution Advisor – Workplace, you will:

• Drive hands-on presales solutioning for complex Workplace and Modern Workplace opportunities, from qualification and discovery through solution development, costing, approvals and proposal submission.
• Translate customer business, user, technical, commercial and operational requirements into clear and supportable Workplace solution designs.
• Develop solutions across areas including Microsoft 365, endpoint management, end-user computing, device lifecycle, collaboration, identity, mobility and workplace support services.
• Build solution cost models and pricing inputs, documenting assumptions, dependencies, risks and exclusions, and progressing solutions through commercial and technical approval processes.
• Prepare high-quality responses and supporting artefacts, including high-level designs, service descriptions, solution narratives, Statements of Work and pricing.
• Coordinate technical specialists, service delivery, sales, commercial and other service lines to deliver coherent end-to-end Workplace solutions within required timeframes.
• Lead and participate in customer discovery workshops and presentations to understand workplace requirements, validate assumptions, explain solution options and build confidence in the recommended approach.
• Review proposed solutions for alignment with Datacom architecture, security, operational supportability and delivery standards.
• Incorporate emerging Workplace technologies, including AI, automation and modern endpoint capabilities, where they provide measurable customer, user or operational value.
• Ensure Workplace solutions are appropriately costed, approved, supportable and maintainable throughout their lifecycle.
• Provide technical and commercial input into Workplace service renewals, transformations, migrations and contract transitions.
• Identify opportunities to improve employee experience, service efficiency, security and automation within proposed Workplace solutions.
• Provide peer guidance and share expertise with Solution Architects, consultants and other solution contributors without formal people-management accountability.
• Promote a health and safety culture that values people and sustainability in line with Datacom policy.

What you'll bring

• At least seven years of broad IT experience, including substantial experience in Modern Workplace, end-user computing, managed services, solution architecture or presales.
• Demonstrated experience owning solution development and proposal deliverables for large or complex Workplace opportunities.
• Strong knowledge of the Microsoft Modern Workplace ecosystem, particularly Microsoft 365 and associated workplace technologies.
• Experience designing solutions across areas such as:
• Microsoft 365
• Microsoft Intune and endpoint management
• Windows endpoint environments
• Identity and access management
• Collaboration and productivity services
• Device lifecycle and end-user computing
• Mobility
• Workplace support and service desk integration
• Strong commercial and pricing capability, including solution costing, assumptions, risks, margin considerations and the trade-offs required to develop competitive and deliverable managed services.
• Ability to produce high-quality architecture and proposal documentation including solution overviews, SORs, SOWs, HLDs, service descriptions and tender responses.
• Strong understanding of workplace security and the relationship between identity, devices, applications, data and user access.
• Experience with hybrid and cloud-based enterprise environments, particularly Microsoft Azure and Microsoft 365.
• Understanding of managed services commercial models, including project pricing, recurring services, fixed-price and time-and-materials engagements.
• Excellent written and verbal communication skills, with the ability to translate complex technical concepts into clear, commercially persuasive customer propositions.
• Strong analytical, planning and problem-solving capability with a practical, solution-driven mindset.
• A collaborative, organised and delivery-focused approach, with the ability to coordinate multiple technical and commercial contributors without formal line-management authority.
• The confidence to engage with customer stakeholders across technical, operational and executive audiences.

Nice to have

• Experience designing and transitioning enterprise Modern Workplace managed services.
• Knowledge of Microsoft technologies such as Intune, Entra ID, Teams, Windows, Autopilot, Microsoft 365 and Copilot.
• Experience with digital employee experience, endpoint analytics, automation or self-service technologies.
• Understanding of AI and automation and their application within Workplace services and support models.
• Familiarity with industry security, compliance and information-protection frameworks relevant to enterprise Workplace environments.
• Experience supporting large-scale device refresh, endpoint transformation, Microsoft 365 migration or workplace transformation programs.
• Bachelor’s degree in Computer Science, Information Technology, Engineering or equivalent industry experience.
• Relevant industry certifications across Microsoft, Modern Workplace, endpoint management, cloud, security or service management.

Culture and benefits

Join a team where you'll be supported to grow your career, prioritise your wellbeing, and make a genuine impact. From industry-leading learning and development opportunities to parental leave, wellbeing support, and employee benefits, we're committed to helping our people thrive both professionally and personally.

We're passionate about creating a workplace where people feel supported, empowered, and inspired to do their best work. Whether you're developing new skills, tackling complex challenges, or collaborating with some of the best minds in the industry, you'll be part of a team that values curiosity, innovation, inclusion, and making a genuine difference.

Why you will love working here

• Paid parental leave
• 24/7 Employee Assistance Programme (DataCare)
• Ongoing learning, certifications, and career development opportunities
• Access to industry-leading learning platforms and future skills training
• Recognition programmes that celebrate great work
• Great employee discounts and financial wellbeing benefits
• Meaningful work that makes a real impact

Eligibility criteria and conditions may apply to some benefits.