TELECOMMUNICATOR

** THIS IS A RE-POST, ALL PREVIOUS AND CURRENT  APPLICANTS ARE STILL BEING CONSIDERED AND NEED NOT RE-APPLY**

DEFINITION:     This position is responsible for participating in the operations of the Communications Center.

REPORTS TO:  The Communications Supervisor assigns work in terms of general instructions.

• Receives emergency and non-emergency calls.
• Dispatches police and fire emergency and non-emergency calls for service to appropriate agencies. 
• Transfers call to appropriate parties and take messages.
• Communicates with field units via two-way radio and mobile data terminals. 
• Receives and transmits information using a Computer Aided Dispatch System and Emergency 911 System.
• Monitors transmissions as required. 
• Operates the DCI/NCIC terminal.
• Performs other related duties as assigned. 
• Responsible for transportation to and from work, including night and weekend hours.
• All Communications employees are on call during inclement weather conditions.

•    Ability to read, write and perform mathematical calculations at a level commonly 
     associated with the completion of high school or equivalent.
•    Sufficient experience to understand the basic principles relevant to the  major
     duties of the position, usually associated with the completion of an
     apprenticeship/internship or having had a similar position for one to two years.
•    Possession of or ability to readily obtain DCI/NCIC certification.

• Knowledge of relevant federal, state, and local laws and ordinances.
• Knowledge of communications technology.
• Knowledge of emergency communications protocols, regulations, and guidelines.
• Skill in analyzing problems and identifying solutions.
• Skill in establishing cooperative and productive working relationships.
• Skill in performing mathematical calculations.
• Skill in operating computers and other standard office equipment.
• Skill in interpersonal relations.
• Skill in oral and written communication.

SUPERVISORY CONTROLS:  The Communications Supervisor assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.
GUIDELINES:  Guidelines include local, state, and federal laws; City ordinances; City administrative and personnel policies; Police Department General Orders; and department policy memoranda. These guidelines are generally clear and specific, but may require some interpretation in application. 
COMPLEXITY:  The work consists of related emergency communications and dispatch duties. Strict regulations and the diversity of tasks to be performed contribute to the complexity of the position.
SCOPE AND EFFECT:  The purpose of this position is to participate in the operations of the Communications Center. Success in this position contributes to the effective response to emergency and non-emergency calls for service.
PERSONAL CONTACTS:  Contacts are typically with other City staff, private citizens, and telecommunications representatives from other municipal and county organizations.
PURPOSE OF CONTACTS:  Contacts are typically to give or exchange information, resolve problems, and provide services.
PHYSICAL DEMANDS:  The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, or stooping. The employee occasionally lifts light and heavy objects.
WORK ENVIRONMENT:  The work is typically performed in an office.
SUPERVISORY AND MANAGEMENT RESPONSIBILITY:  None.