Technical Service Representative - Coil Coating

We are looking for an experienced Technical Service Representative (Coil Coating) to join our Industrial Coatings team in Vietnam. Serving as the technical bridge between our Commercial and Technical, you will troubleshoot coating issues, improve application processes on-site, and ensure high-level customer satisfaction.

Main Responsibilities

Technical Support & Troubleshooting

• Understand Coil Coating Line DNA.

• Understand the entire coating process from pretreatment, primer, topcoat, and curing oven to finished coil.

• Resolve application defects (adhesion, color variation, film defects) at customer production lines.

• Conduct root cause analysis (5 Why, Fishbone) and implement corrective actions.

• Distinguish whether issues originate from paint, process, equipment, substrate, operator, or environment.

• Support customer complaint investigations with systematic technical reports.

Process Optimization

• Evaluate main process parameters (line speed, Peak Metal Temperature - PMT, viscosity, film thickness) to enhance customer productivity and process stability.

• Improve oven curing profile and process window.

• Recommend process improvements to reduce defects, scrap, and downtime.

• Support coating usage optimization while maintaining product performance.

Trials and Qualifications

• Support introduction trials for new/modified technologies.

• Lead product qualification programs at client plants.

• Develop trial plans, monitor trial performance, and summarize technical conclusions.

• Coordinate with Production, QA, Sales, and R&D during new product implementation.

Quality & Lab Evaluation

• Interpret laboratory testing results ( QUV, Q-Fog weathering/corrosion test) to provide technical recommendations.

• Understand coating specifications and customer quality requirements.

• Correlate laboratory results with production line performance.

Customer Advisor

• Provide technical training.

• Build relationships with line operators, QA teams, plant management, and technical managers.

• Support complaint investigations.

• Recommend appropriate coating systems based on customer applications and environmental requirements.

• Act as the primary technical contact between customers and internal functions.

Technical Reporting

• Prepare professional line survey reports.

• Prepare trial reports and complaint investigation reports.

• Present technical findings with supporting data and recommendations.

• Maintain accurate documentation of customer visits and follow-up actions.

Requirements

• Bachelor’s degree in Chemistry, Chemical Engineering, Materials Science, Polymer Science, Metallurgy, or related fields.

• Minimum 3 years of experience in technical service, quality, manufacturing, laboratory, or process engineering within Industrial Coatings / Coil Coating.

• Experience with coating technologies (Polyester, SMP, PVDF, Epoxy), metal substrates, and coil pretreatment systems.

• Experience with coil coating line equipment, ovens, applicator rolls, viscosity control, curing mechanisms, and process capability.

• Familiarity with coating performance testing methods and international standards.

• Root cause analysis capability.

• Customer-oriented mindset.

• Good project coordination.

• Proficiency in English and Vietnamese (Chinese speaking capability is a big plus).

• Basic familiarity with AI or digital tools for data analysis, issue investigation, report preparation, and knowledge management.

About us: 

PPG: WE PROTECT AND BEAUTIFY THE WORLD® 

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X. 

The PPG Way 2030  

We are customer champions 

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow. 

We act with purpose and speed 

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.  

We are excellent operators 

Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.   

We compete to win 

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths. 

We are PPG proud 

Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world. 

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to  https://careers.ppg.com/us/en/candidate-resources.  

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.  

If you need an adjustment due to a disability, please email [email protected]. 

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.  
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.  Benefits will be discussed with you by your recruiter during the hiring process. 

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.