Business Manager, Investment Operations

The Business Manager partners with the AVP and leadership team to drive operational excellence, business performance, governance, and strategic execution. This role serves as a key enabler of organizational effectiveness by providing business insights, coordinating strategic priorities, driving accountability, and supporting continuous improvement initiatives.

The successful candidate is expected to operate with minimal supervision, independently navigate complex operational issues, and effectively collaborate with managers, directors, AVPs, and cross-functional stakeholders. This role combines strong business acumen, analytical capability, project management discipline, and digital innovation to support informed decision-making and sustainable business outcomes.

Position Responsibilities:

Business & Leadership

• Strong business and operational acumen

• Strategic thinking and problem-solving

• Ability to work independently with minimal supervision

• Sound judgment and decision-making capability

• High adaptability, resilience, and learning agility

Project & Transformation

• Project and initiative management

• Continuous improvement and process optimization

• Change management and stakeholder engagement

• Risk identification and mitigation

Analytics & Digital

• Advanced Excel and Power BI proficiency

• Data analysis and performance reporting

• Dashboard development and visualization

• Process automation and AI-enabled productivity tools

Communication & Influence

• Executive communication and presentation skills

• Executive-level storytelling and report writing

• Stakeholder management and influencing without authority

• Strong interpersonal and relationship-building skills

Required Qualifications:

• Bachelor’s degree in Business, Finance, Operations Management, Engineering, Analytics, or a related field.

• 8 years' experience in Business Management or Operations, PMO, Strategic Planning, Transformation, or similar functions.

• Demonstrated ability to manage multiple priorities and stakeholders in a fast-paced environment.

• Experience developing executive presentations, business reporting, and performance insights.

Preferred Qualifications:

• Lean Six Sigma Green Belt certification.

• Project Management certification (PMP, Agile, Scrum, PRINCE2, etc.).

• Experience building Power BI solutions, automation workflows, or AI-enabled productivity tools.

• Experience within investments operations, financial services, insurance, shared services, or operations environments.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid