Customer Due Diligence Analyst, In Life

• If you have a curious mind and like to work in a fast paced, innovative environment, this is a fantastic opportunity to join us as a Customer Due Diligence Analyst

• You’ll work diligently and efficiently to protect our customers and the bank from economic crime

• This is an opportunity to join a supportive team where we’ll also take a real investment in your career development

What you'll do

In this role within the Customer Due Diligence function, you will primarily focus on the Mettle proposition, supporting Boxed banking-as-a-service processes as needed. As a key part of our first line of defence against economic crime, you will ensure regulatory obligations are met, conduct efficient account reviews, and risk assess customers using various sources to confirm they meet our risk appetite.

You’ll be responsible for:

• Conducting robust in-life CDD and exit reviews, ensuring our customers align with Mettle’s risk appetite and making fair off-boarding decisions

• Efficiently managing company dissolutions and liquidation tasks

• Communicating clearly and concisely with our customers, always embodying the distinctive Mettle tone of voice

• Operating diligently within NatWest Group policies and Mettle’s established processes

• Identifying and mitigating financial crime and reputational risks, escalating effectively when needed

• Constantly seeking opportunities to enhance our processes for greater effectiveness and efficiency

• Responding to requests for information related to PEP (Politically Exposed Persons) & Sanctions name screening

• Handling Law Enforcement requests, such as Production Orders, with precision and adherence to policy

The skills you'll need

Seeking a curious and innovative individual with CDD or Financial Crime knowledge. Recognised qualifications are helpful but not necessary - we can help you achieve these once you join. Strong communication skills and a focus on positive customer outcomes are essential.

You’ll also need:

• Previous experience in customer due diligence, economic crime prevention, or similar fields (e.g. AML, PEPs/Sanctions, KYC/KYB).

• A curious and analytical mind, adept at applying a risk-based approach to efficiently manage high volumes of work.

• Proven ability to thrive in a fast-paced environment, handling multiple priorities with precision and calm.

• Excellent communication skills, both written and verbal, with a strong command of English.

• Sharp critical thinking, sound decision-making, and exceptional time management.

• Meticulous attention to detail and a proactive, self-starting approach to your work and record-keeping.