Outreach Lead

Company Overview:

Walker-Miller Energy Services is a 26-year-old Detroit-based, core-values driven company committed to changing lives through energy efficiency. We create and manage customized energy waste reduction programs that assist electric and gas utilities meet mandated energy savings goals.   

Our experience driven philosophy of energy efficiency as economic development helps families and businesses save energy and save money. Through innovative, inclusive initiatives, we help build communities by creating local jobs, producing equitable energy savings for all rate payers, and spurring the growth of diverse local businesses.

 Our operating philosophy is reflected in our core values. We refer to them as BEHIVE:

B - Boldly Go

E-Embracing Equity

H - Humble Confidence

I - Inclusive Stewardship

V - Value Reputation

E - Extraordinary Experience

Position Summary

The Outreach Lead is primarily responsible for providing support and guidance at events and promotional opportunities within the partner’s service territory.  This position will also provide energy-efficiency (EE) education, usage tips and tricks, and cross-promotion of EE offerings for customers.  This role will identify and secure promotional opportunities regarding energy efficiency and introduce the various partner initiatives that pertain to the attending customer segment.  The lead will be working with and guiding others who are passionate about energy efficiency and making a positive impact on the industry.  The Outreach Lead position also places focus on recruiting and engaging diverse customers, by establishing relationships with local community-based organizations representative of diversity and inclusion.

Essential Duties and Responsibilities: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Embrace and operate within Walker-Miller’s core values.
• Lead and develop team members based on core values-driven culture that encourages top performance with compassion.
• Provide leadership by managing day to day activities, event staff and support, creatively meeting event goals.
• Manage standard events (logistics, EAFs/Registrations, relationships) and coordinate event staffing all over the partner service territory.
• Develop outreach and education plan with the OSP Program Manager and corporate Marketing Manager to target key market segments to maximize the team’s attainment of efficiency goals, along with the involvement of agencies and partners which commonly provide support to communities and individuals from protected classes. Adjust plan over time in response to changing demographics and market conditions.
• Coordinate outreach activities requested or otherwise with program manager, program partners, and community organizations.
• Standardize and act as the “train-the trainer” for customer education activities/tactics and event participation and support.
• Continuously improve opportunities and ways to engage and educate customers.
• Enter data into spreadsheets and databases to determine event metrics.
• Manage and support the energy force ambassador program including but not limited to curriculum development, training, and event support and oversight.
• Provide a professional appearance appropriate for a representative of both Walker-Miller Energy and the Partner.

 Minimum Qualifications: 

• Bachelor’s degree in Marketing, Communication or related field from an accredited college or university or equivalent experience, or equivalent experience.
• 3+ years of experience preferred in customer and community outreach.
• Experience working in grass roots or non-profit organizations.
• Previous experience performing proactive customer outreach activities.
• Strong customer service and communication skills.
• Must be able to handle a wide work variety and work in a fast-paced environment.
• Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload.
• Ability to identify and resolve event and customer service issues.
• Proficient in Microsoft Office, specifically Word, Excel, and Outlook.
• Strong data entry skills in entering information in tracking systems/databases.
• Ability to communicate effectively, both verbally and in writing with customers, clients, and employees.
• Ability to analyze and interpret data and solve practical problems.
• Knowledge of mathematical concepts such as fractions, percentages, and ratios.
• Reliable transportation.
• Willingness to travel or present virtually 25-50% of the time.

 License(s) and Certification(s):

• Valid driver’s license

Physical Demands and Work Environment

• Required to sit, stand, walk; talk and hear; and ability to touch and handle tools and/or controls.
• Ability to lift up to 10 pounds.
• Noise level is typically moderate.
• Employee could be exposed to fumes and/or airborne particles and risk of potential shock. 

Note: The physical demand and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

The above information describes the general duties and requirements necessary to perform the principal functions of the position.  This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.

Walker-Miller Energy Services is an Equal Opportunity Employer.

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role. If this opportunity includes multiple job levels, the salary information represents the job level minimum and the job level maximum. There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

A team member may be eligible for additional pay, premiums, or bonus potential. Walker-Miller Energy Services offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Compensation Range: $60,000 - $80,000 annually.

At Walker-Miller Energy Services, we Embrace Equity by encouraging qualified candidates from all backgrounds and identities to apply for open positions! We have several optional questions about candidates’ demographics, but they do not impact hiring decisions. In fact, all candidate demographic data is anonymized for compliance purposes and to reduce unconscious bias in the hiring process, so none of the information collected here will be attached to your individual application. We ask for this information because Walker-Miller is committed to inclusive recruitment practices, so we hold ourselves to a high standard in developing a candidate pool that is diverse in background, experience, and perspective.

Walker-Miller Energy Services participates in E-Verify. Which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to www.uscis.gov and click on 'E-Verify' located near the bottom of the page.

E-Verify Notice

E-Verify Notice (Spanish)

Right to Work Notice

Right to Work Notice (Spanish)