- Salary
- $15+
- Location
- Gleneden Beach, OR
- Education
- High School
- Visa
- Not sponsored
- Source
- Paylocity
Description
Description
For more on Soul Community Planet, visit www.soulcommunityplanet.com and to learn about our
The Role:
You serve guests according to best practices and cultural values (do good and contribute joy!). You have upselling skills and product knowledge to ensure all guests receive their favorite F&B’s. You maintain ownership and contribute to guest-happiness and successful sales. You are able to “read” your fellow-humans and own your mistakes. You have great problem-solving and reasoning skills.
The Job
- Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times. Resolve guest complaints to over-the-moon satisfaction.
- Follow Hotel policies with lost and found items.
- Adhere to Hotel requirements for guest and team member accidents or injuries and in emergency situations.
- Continuously promote sanitation, safety, and security efforts.
- Encourage Social Media/5-star compliments or reviews on OTA’s.
- Greet guests warmly and assist with menu selection.
- Take food and drink orders accurately and promptly.
- Deliver orders to tables and ensure correct presentation.
- Provide recommendations on menu items and specials.
- Demonstrate knowledge of the "Big 9" Allergens and common dietary restrictions; accurately provide menu recommendations for diners in accordance with individual allergies and restrictions
- Prepare and cork bottles of wine for tableside bottle service
- Upsell additional items or beverages to enhance the dining experience.
- Collaborate with kitchen and bar staff to ensure timely and accurate service.
- Process guest payments and maintain accurate cash handling procedures.
- Ensure cleanliness and organization of tables, dining areas, and service stations.
- Follow health and safety guidelines, including food safety standards.
- Give guests a friendly farewell upon departure.
- Ensure daily setup and closure procedures are complete; complete prep for next shift.
- Inspect, plan, and ensure that all materials and equipment are in complete readiness for service.
- Maintain knowledge of correct maintenance and use of equipment.
- Maintain knowledge of and comply with all departmental policies, service procedures, and standards.
- Follow Hotel policies with lost and found items.
- Other duties as assigned.
Requirements
Job Requirements
- Must be a United States citizen or possess a valid work permit.
- Must be able to read, write, and speak English. Fluency in other languages is beneficial.
- Must be able to accurately follow instructions, both verbally and written.
- Ability to work a flexible schedule that may include evenings, weekends, and holidays.
- Must be able to work in a fast-paced environment with urgency and empathy.
- Outstanding coordination and multi-tasking abilities.
- Professional in appearance and demeanor.
- Ability to learn, understand, and work within POS, PMS, CRM, and other Hospitality-specific software systems.
- Must have the ability to deal effectively and interact well with guests, vendors, and team members.
- Must have the ability to resolve problems and/or conflicts in a diplomatic and tactful manner.
- Knowledge of food and beverage service operations preferred but not required.
- Ability to calculate figures and amounts using basic math.
Supervision
- Reports to the F&B Manager.
Education and Experience
- High School Diploma or equivalent.
- Previous experience as a server or in a similar customer service role is preferred.
- Must have State Issued Food Handler's Certificate.
- Must have State Alcohol Server Certification.
Compensation:
$15.05 per hour + tips
Benefits & Perks:
- Flexible Time off Policy and holiday pay for working Company-wide Holidays
- Health Insurance options include Medical, Dental, Vision + More
- 401k + Company Matching
- Discounted Travel Perks
Skills
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