Head of Account Management Portuguese Market

The Role

We are looking for a

Head of Account Management

to lead and scale our Account Management function for the Portuguese market as part of our

Customer Experience (CX)

organization.

Reporting to the

Accounts Senior Director

, you will work closely with fellow Area Managers and cross-functional teams to design and execute strategic initiatives focused on

upselling, retention, customer satisfaction, and activation

across our existing client base.

This is a hands-on leadership role for someone who thrives in a dynamic environment, enjoys building high-performing teams, and is motivated by turning customer insights and data into measurable business impact. You will play a key role in shaping how we grow long-term value with our customers, while continuously improving processes, performance, and customer experience.

We are looking for a proactive leader who brings

ownership, strategic thinking, and innovative ideas

, and who wants to make a tangible impact on both the business and the people they lead.

What will you be doing:

Drive the achievement of Customer expansion targets

Hire and scale the team to support sustainable growth

Ensure team KPIs are consistently met and tracked

Translate customer feedback into actionable proposals for the Product team

Continuously analyze data to optimize and evolve internal processes

Support, develop, and motivate team members to maintain high performance

Your Profile

4+ years of experience in a people management role

Background in sales, upselling, or cross-selling

Strong analytical and problem-solving skills

Excellent interpersonal skills with the ability to influence and collaborate

Fluent written and verbal communication skills in Portuguese and English

Comfortable working in a fast-paced, constantly changing environment

Experience working with international teams

Proven ability to manage and prioritize multiple responsibilities

About us

At Factorial, we’re building the leading business management software for companies of all sizes.

Our platform centralizes key workflows across HR, finance, and operations, freeing teams from manual processes so they can focus on what really matters: leading, growing, and taking care of their people.With over 1,200 employees across 7 markets, we serve 700,000+ users and are one of Europe’s fastest-growing SaaS companies, backed by top-tier investors and proudly headquartered in Barcelona.We believe in bold goals, radical ownership, and inclusive collaboration. If you're excited to shape the future of business management technology, we’d love to meet you.

Our Values

We own it

: We take responsibility for every project. We make decisions, not excuses.

We learn and teach

: We're dedicated to learning something new every day and, above all, share it.

We partner

: Every decision is a team decision. We trust each other.

We grow fast

: We act fast. We think that the worst mistake is not learning from them.

We believe in diverse talent:

We welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply.

We believe in inclusion:

We are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes, you are welcome to indicate so optionally and we will share additional information with you.

Wanna learn more about us? Check our

website

!

Perks of being part of our team

We care about people and we also offer a lot of benefits for employees:

High growth, multicultural and friendly environment

Alan

as private health insurance

Healthy life with

Wellhub

(Gyms, pools, outdoor classes)

Save expenses with

Cobee

Language classes

Breakfast in the office and organic fruit

Nora

discounts

Free caffeine and theine

Pet Friendly