Internal Sales Manager

Company BackgroundITD Global are a leading global multi-modal freight forwarder & parcel distribution company, with its head office based in Heywood, Manchester. At ITD Global, we help to keep businesses all around the world, big and small, operating. We’re one of the UK’s fastest-growing logistics and freight forwarding companies with offices in China, USA, Netherlands & UK (HQ). We are continuing to grow our team with positions available at our Heywood HQ.Job RoleAs an Internal Sales Supervisor you will lead our internal team of sales executives in sales efforts and ensure the achievement of sales targets. Key ResponsibilitiesCoordinate the internal sales team ensuring they hit their targets and follow the business strategy.Work towards to achieving individual sales targets and KPIs and contribute to business goals.Resolve any issues escalated from within the team.Arrange and attend customer meetings as required. Communicate with customers to understand their needs and requirements and identify sales opportunities.Answer customer questions, resolving concerns and providing any information.Provide regular feedback and undertake performance management activities.Develop new sales opportunities using outbound calls, emails, cold calls and lead follow ups.Produce sales reports as required.Research new leads.Remain aware of local sales, business, and marketing trend to identify opportunities in the area/sector.Document all activity on the Company CRM.  Skills and RequirementsExcellent customer service skills.Sales experience.Problem solving skills.Negotiation skills.Excellent communication skills.Ability to work independently or as part of a team.Experience of supervising a team *desirable